At a Glance
- Tasks: Lead contract performance analysis and ensure data integrity for impactful decision-making.
- Company: Join Biffa, a company dedicated to protecting the environment and supporting communities.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for personal growth.
- Other info: Inclusive workplace where your ideas and perspectives are valued.
- Why this job: Make a real difference in service delivery while working with diverse teams.
- Qualifications: Strong organisational skills and experience in managing teams; project management knowledge is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Location: Lincoln
The Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract. Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key Responsibilities
- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implement controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintain and develop the contract's performance reporting framework.
- Produce regular performance reports, dashboards and management information packs.
- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Support the development and monitoring of continuous improvement action plans.
- Ensure contract governance requirements, procedures and controls are consistently applied.
- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conduct depot audits covering operational, health and safety and transport processes.
- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinate and support external audits, including NQA and other accreditation requirements.
- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Why Join Biffa?
At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR: Teamwork - Working together for each other. Fairness - Treating and being treated equally. Respect - Appreciating and valuing each other for who we are and what we do. We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders. We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.
Requirements
- Full UK driving licence.
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services (desirable).
- Project management experience using Prince2, Agile or similar methodologies (desirable).
Contract Support Manager in Lincoln employer: Biffa
At Biffa, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork, fairness, and respect. As a Contract Support Manager in Lincoln, you will have the opportunity to make a meaningful impact on environmental protection while enjoying robust employee growth opportunities and a commitment to diversity. Join us to thrive in a role that not only enhances your career but also contributes positively to the community and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Manager in Lincoln
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Biffa looking for candidates who are engaged and informed.
We think you need these skills to ace Contract Support Manager in Lincoln
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Biffa. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Biffa
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Biffa’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
