At a Glance
- Tasks: Provide top-notch customer service while supporting HR administration tasks.
- Company: Join Biffa, a leading waste management company with a supportive culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and client satisfaction.
- Why this job: Expand your skills in HR while making a real difference in customer service.
- Qualifications: Experience in HR or customer service and confidence with Microsoft applications.
The predicted salary is between 28000 - 28000 £ per year.
Salary – £28,000
12‑Month FTC – Maternity Cover
Hours – 8:30 am – 5:00 pm or 9:00 am – 5:30 pm, Monday to Friday
Location – Cressex Head Office, with two days per week home‑based
A quick look at the role.
At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will provide excellent administrative support to all internal and external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.
This is a high‑volume department with interactions covering topics such as company cars, family leave, and system support. While the majority of interactions take place via email and systems, there is also a requirement for telephone support.
Your Core Responsibilities:
- First point of contact for internal staff, providing timely query resolution and guidance on company policies.
- Support and educate staff on company procedures and operating systems.
- Adhere to Standard Operating Processes, Service Level Agreements and Key Performance Indicators for all HR administration tasks.
- Contribute to continuous improvement of SOPs to drive efficiency, accuracy and higher service levels.
- Manage end‑to‑end resolution of client enquiries within agreed timescales, ensuring client satisfaction.
- Maintain accurate employee information in the database.
What We Require:
- Studying towards a CIPD qualification is desirable.
- Over two years of experience in a similar HR administration or senior customer service position.
- Confidence using Microsoft applications including Excel, Word and Outlook.
- Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff to directors.
Hybrid HR Administrator & Customer Service (12-Month FTC) employer: Biffa
Biffa is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth, particularly in the HR field. With a hybrid working model that allows for flexibility between the Cressex Head Office and home, employees can enjoy a balanced work-life environment while contributing to a high-volume department that prioritises customer service excellence. Joining Biffa means being part of a team that is committed to continuous improvement and employee development, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid HR Administrator & Customer Service (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities in HR and customer service. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common HR scenarios and customer service challenges. Practise your responses, focusing on how you've handled similar situations in the past. Confidence is key, so get comfortable talking about your experiences.
✨Tip Number 3
Show off your skills! If you’ve got experience with Microsoft applications, make sure to highlight that during interviews. Bring examples of how you've used Excel or Word to improve processes or solve problems in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Hybrid HR Administrator & Customer Service (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the HR Administrator role. Highlight your customer service experience and any relevant HR knowledge to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your background makes you a great candidate. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction, make sure your application showcases your excellent communication skills. Whether it's through clear writing or a friendly tone, let us see how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Biffa
✨Know Your Stuff
Make sure you understand the basics of HR administration and customer service. Brush up on common HR policies and procedures, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with various employees, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer queries or supported colleagues in the past. This will demonstrate your ability to communicate effectively, which is crucial for the position.
✨Familiarise Yourself with Microsoft Applications
As the job requires proficiency in Excel, Word, and Outlook, make sure you're comfortable using these tools. You might be asked about your experience with them, so consider preparing a few examples of how you've used these applications in previous roles to improve efficiency or manage data.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company's approach to employee development, or how they measure success in the HR department. Asking questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
