At a Glance
- Tasks: Assist the public at our recycling centre and ensure efficient waste segregation.
- Company: Join a dedicated team making a positive impact on the environment.
- Benefits: Competitive pay, career development, discounts, and a generous pension scheme.
- Other info: Flexible part-time hours with opportunities for growth and training.
- Why this job: Be the face of sustainability while gaining valuable customer service experience.
- Qualifications: Strong customer service skills and ability to work in a team.
The predicted salary is between 13.42 - 13.42 £ per hour.
Help us make a difference as Information Point Officer at our household waste recycling centre in Horsham.
Working pattern
- Working days: Mondays and Sundays (2 days per week)
- Summer hours: 8:45 – 18:15 (1 April – 30 September), 30 mins unpaid break
- Winter hours: 8:45 – 16:15 (1 October – 31 March), 30 mins unpaid break
Pay
Pay rate: £13.42 per hour
Role summary
By serving the needs of the site operations in respect of operative services generally within (but not exclusive to) the following areas — picking and segregation of waste within the site and floor, cleaning of yard areas. Advise and assist centre users, to maximise segregation and recycling. Redirect commercial customers and portray the best corporate image.
Responsibilities
- To be the face of the site by being the first member of staff to interact with the public.
- To prevent commercial waste and non-compliant waste from entering the site.
- To operate the booking system on the six booking sites.
- To offer information to members of the public in order to assist the efficiency of the disposal of their waste.
- To assist in the safe and efficient day-to-day operation of the site, together with assistance to general public visiting the site.
- To ensure that waste brought onto the site is segregated as much as possible for recycling. At all times adhering to Company policies and procedures including H&S, environmental and operational requirements.
Requirements
- Customer service skills - ability and willingness to assist members of the public and other site users
- Ability to work as part of a team
- Ability to work to own initiative
- Record keeping
- Dealing with difficult situations
Benefits
- Competitive salary
- Ongoing career development, training and coaching - because if you don’t grow, we don’t grow
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Bike to work scheme
Information Point Officer - Part time in Horsham employer: Biffa
Join us as an Information Point Officer at our household waste recycling centre in Horsham, where you will play a vital role in promoting sustainability and community engagement. We offer a competitive salary, generous pension scheme, and ongoing career development opportunities, ensuring that your growth is as important to us as it is to you. With a supportive work culture and benefits like retail discounts and a bike to work scheme, we are committed to making your employment experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Information Point Officer - Part time in Horsham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Biffa and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Biffa and let us see your personality shine through!
We think you need these skills to ace Information Point Officer - Part time in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Biffa.
Get Familiar with Our Brand:Before applying, take some time to learn about Biffa and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Biffa
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Biffa.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Biffa will surely appreciate.
