At a Glance
- Tasks: Provide 1st line IT support and resolve customer issues efficiently.
- Company: Join Biffa, a leader in sustainable waste management.
- Benefits: Enjoy a rewarding career with opportunities for growth and development.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make a real difference while developing your IT skills in a dynamic environment.
- Qualifications: 12 months of Service Desk experience and proficiency in Microsoft packages.
The predicted salary is between 25000 - 30000 £ per year.
The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times.
Responsibilities
- Handle customer incident or request tickets in a professional manner
- Answer calls and respond to emails from users regarding new and current tickets
- Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket
- Ensure a timely resolution (preferably on first contact) or escalation of incidents and requests with regular updates to end users until the point of resolution
- Log tickets with the relevant third parties
- Comply with current Service Desk standards, policies, and procedures
- Establish and develop relationships with other IT teams through frequent and constructive communication
- Identify/implement process improvements
- Update Knowledge Base articles as and when required
- Assist with the training of new Service Desk staff
Essential Requirements
- 12 months Service Desk experience
- Proficient user of all Microsoft packages
- Ability to manage own workload effectively and efficiently while keeping to strict deadlines
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
IT Service Desk Analyst in High Wycombe employer: Biffa
At Biffa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment where diverse perspectives are valued. Located in a vibrant office setting, our team enjoys a rewarding career in a sector that makes a real difference, all while maintaining a healthy work-life balance with flexible hours.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in High Wycombe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Biffa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Biffa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Biffa!
✨Direct Apply to Biffa
Let's not forget to apply directly through the Biffa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in High Wycombe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Biffa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Biffa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Biffa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
