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- Tasks: Join our vibrant team to assist customers and resolve their queries daily.
- Company: Biffa is a leading waste and recycling company dedicated to sustainability.
- Benefits: Enjoy 25 days holiday, a generous pension, and discounts on retail and leisure.
- Why this job: Be part of a fun, passionate team making a real impact on the environment.
- Qualifications: No specific experience needed; just bring your positive attitude and communication skills.
- Other info: Comprehensive training provided with opportunities for internal progression.
The predicted salary is between 20000 - 28000 £ per year.
A great opportunity to join our amazing customer services team in the waste and recycling industry.
£24,000 per year
Aylesbury (Office Based)
Permanent / Full time - 37.5 Contracted hours per week
Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.
And here’s why you’ll love it at Biffa:
- 25 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays
- Generous pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Training and development available which opens the door to a number of great internal progression opportunities
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Technology, Information and Internet
Customer Service Representative employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the waste and recycling industry. Understanding the challenges and innovations in this field will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to handle queries and resolutions confidently, showcasing your ability to keep calm under pressure.
✨Tip Number 3
Research Biffa's values and commitment to diversity and inclusion. Being able to discuss how you align with their culture can set you apart from other candidates and show that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees of Biffa on platforms like LinkedIn. They can provide valuable insights into the company culture and the customer service role, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities, attention to detail, and any experience you have in high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer queries in the past and how you align with the company's values, especially regarding diversity and inclusion.
Highlight Relevant Skills: In your application, clearly list skills that are pertinent to the role, such as proficiency in Microsoft Office, problem-solving abilities, and a positive attitude. This will help demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Biffa
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share examples of how you've gone above and beyond to resolve customer issues in the past, as this will resonate well with the hiring team.
✨Demonstrate Calmness Under Pressure
Prepare to discuss situations where you had to handle difficult customers or stressful scenarios. Highlight how you maintained your composure and found effective solutions, showcasing your ability to thrive in a fast-paced environment.
✨Highlight Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to role-play common customer service scenarios to demonstrate your ability to communicate effectively.
✨Research the Company and Industry
Familiarise yourself with Biffa's mission and values, especially their commitment to sustainability and diversity. Showing that you understand the company's goals and culture can set you apart from other candidates.
