At a Glance
- Tasks: Join our fun team to help customers with queries and provide excellent service.
- Company: Biffa, a leader in waste and recycling, committed to sustainability.
- Benefits: £25,000 salary, 24 days holiday, pension, medical scheme, and discounts.
- Other info: Dynamic work environment with great internal progression opportunities.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Passion for customer service and good communication skills; experience preferred but not essential.
The predicted salary is between 25000 - 25000 € per year.
A great opportunity to join our amazing customer services team in the waste and recycling industry.
Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.
And here’s why you’ll love it at Biffa:
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
- Generous pension.
- Medical and dental scheme.
- Cycle to work scheme.
- Retail, leisure and travel discounts.
- Free parking on site.
- Training and development available which opens the door to a number of great internal progression opportunities.
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Service Representative employer: Biffa
At Biffa, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture where our Customer Service Representatives can thrive. With a comprehensive induction plan, generous benefits including 24 days of holiday, a robust pension scheme, and opportunities for internal progression, we empower our employees to grow while making a meaningful impact in the waste and recycling industry. Join us in Aylesbury, where your passion for customer service will be valued in a diverse and inclusive environment that champions creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Biffa and the waste and recycling industry. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, think of examples from your past experiences where you've successfully resolved issues or provided excellent service. Be ready to share these during your interview.
✨Tip Number 3
Show off your positive attitude! Employers love candidates who can keep calm under pressure. During your interview, highlight how you stay upbeat and focused even when things get tough. It’s all about that can-do spirit!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining our amazing customer services team at Biffa.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about providing excellent service and resolving queries effectively.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in customer service and showcase your communication skills. We love seeing how your background aligns with our values!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see your strengths and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at Biffa.
How to prepare for a job interview at Biffa
✨Know the Company
Before your interview, take some time to research Biffa and its mission in the waste and recycling industry. Understanding their values and recent initiatives will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to stay calm under pressure, as these are crucial for a Customer Service Representative role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
✨Dress the Part
Even though the role is office-based, dressing smartly can make a great first impression. Aim for business casual attire that reflects professionalism while still being comfortable, as you'll want to feel confident during your interview.
