At a Glance
- Tasks: Lead and shape the success of our London region with strategic vision and operational excellence.
- Company: Join Biffa, a leader in waste management with a people-first culture.
- Benefits: Competitive salary, leadership development, and opportunities for career growth.
- Other info: Be part of a dynamic team focused on customer excellence and sustainable growth.
- Why this job: Make a real impact by driving change and fostering a high-performance culture.
- Qualifications: Proven leadership experience in complex operations and strong financial acumen.
The predicted salary is between 70000 - 90000 € per year.
Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front—ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities—always ready with a game plan that keeps the region one step ahead.
Key Responsibilities
- Strategic Leadership
- Define and deliver the regional strategy aligned with organisational goals
- Influence the wider business and contribute to national planning conversations
- Set and support strategic growth initiatives (organic and M&A)
- Represent the region in key stakeholder engagements and Town Halls
- Operational Management
- Ensure safe and compliant operations with visible safety leadership
- Deliver P&L accountability and meet budget targets
- Foster operational excellence through simplicity, consistency, and data-driven performance
- Drive efficiencies across disposal, payroll, and asset utilisation
- Drive efficient processes and high recovery rates in Transfer Stations
- People & Culture
- Develop and sustain a high-performance culture through coaching and leadership behaviours
- Lead succession planning and colleague development
- Engage and inspire teams through genuine, accountable leadership
- Champion diversity, inclusion, and collaborative working across sites
- Customer Excellence
- Ensure industry-leading service with a relentless customer-first mindset
- Lead successful mobilisation and reduce customer churn
- Ensure strong links with the Customer Services and Credit Control team to manage churn appropriately for the region
- Achieve On-Time-In-Full (OTIF) delivery targets
- Commercial Enablement
- Enable growth through commercial partnerships and local market opportunities
- Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
- Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget
What We're Looking For
- A proven track record of running large, operationally complex businesses
- Strong financial acumen and experience owning a P&L
- Senior leadership experience across commercial, operational, and people functions
- The ability to build performance cultures that deliver results
- Executive presence with strong stakeholder influence
- Experience driving transformation or business improvement
- Degree-level education (or equivalent experience); Transport CPC advantageous
Regional General Manager in Croydon employer: Biffa
Biffa is an outstanding employer that prioritises people-first leadership and operational excellence, making it an ideal workplace for a Regional General Manager in London. With a strong commitment to employee development, a culture of collaboration, and a focus on safety and customer satisfaction, Biffa offers unique opportunities for growth and impact within the waste management sector. Join us to lead a dynamic team and shape the future of our London operations while enjoying a supportive work environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Regional General Manager in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and challenges they face. This will help you tailor your responses and show you’re genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven operational excellence and fostered a high-performance culture. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity.
We think you need these skills to ace Regional General Manager in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Regional General Manager role. Highlight your leadership experience, financial acumen, and any operational successes you've had in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and built high-performance cultures in the past.
Showcase Your Strategic Thinking:In your application, demonstrate your ability to think strategically. Discuss how you've influenced business decisions or contributed to growth initiatives in your previous roles. We want to see your commercial instincts in action!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Biffa!
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Regional General Manager, you'll need to demonstrate strong financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven efficiencies and improved bottom-line results in previous roles. Prepare specific examples that showcase your ability to manage budgets and achieve financial targets.
✨Showcase Your Leadership Style
This role requires a people-first leadership approach. Think about how you can convey your leadership style during the interview. Share stories that highlight your experience in developing high-performance cultures, coaching teams, and fostering diversity and inclusion. Be genuine and relatable—this will resonate well with the interviewers.
✨Strategic Thinking is Key
You'll be expected to define and deliver regional strategies that align with organisational goals. Prepare to discuss your strategic foresight and how you've influenced wider business decisions in the past. Bring examples of how you've identified competitive opportunities and navigated challenges to keep operations ahead of the game.
✨Engage with Stakeholders
Building relationships is crucial for this role. Think about how you've successfully engaged with stakeholders in previous positions. Be ready to share your experiences in representing your region at senior levels and how you've forged partnerships within local networks. This will show your ability to influence and collaborate effectively.
