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For Companies At a Glance
- Tasks: Manage corporate client relationships and ensure service success and compliance.
- Company: Biffa is a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for national travel.
- Why this job: Join a diverse team dedicated to making a positive impact on the environment.
- Qualifications: Proficient in Microsoft applications, especially Excel, with strong analytical and interpersonal skills.
- Other info: This role offers a chance to influence waste management practices across Scotland.
The predicted salary is between 28800 - 43200 £ per year.
Full Time Permanent Role
Location – Covering Scotland / National Travel
Competitive Salary And Excellent Benefits
A quick look at the role.
The Corporate Account Support Manager manages the commercial relationship between Biffa and its Facility Management Sub Sector Customers. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI\’s and SLA\’s, compliance, customer satisfaction and retention, and innovative solutions.
Your Core Responsibilities
- Primary interface between the company and specific corporate clients
- Responsible for ensuring business account plans are implemented, service success, contract compliance, retention, and pricing negotiations
- Retention of corporate clients through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year
- Manage the tender and/or benchmarking (preparation, editing, and delivery) and \’Response for Information\’ (RFI) processes for clients and identify new development opportunities to deliver profitable growth
- Complete customer reviews and present management information using Power BI
- Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services
- Ensure customer debt position is maintained in line with contractual commitments
- Engage proficiently at all levels to enable negotiation, influencing, and communication both internally and externally to deliver long-term benefits to all parties
- Route causes of QLS issues that result in invoice delays or credits, supporting the Account Director or Manager in resolving queries related to payments on accounts within the sector
Our Essential Requirements
- Confident with all Microsoft applications, including advanced Excel skills
- Analytical with the ability to understand numerical data
- Personable with experience in building and maintaining customer relationships
Changing the way people think about waste:
At Biffa, we love working with waste. Whether we\’re turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Our 11,500+ colleagues across the country trust us to provide rewarding, challenging, but never dull careers.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and yields the best outcomes for colleagues, customers, and stakeholders. We champion diversity, equity, and inclusion at every turn.
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Corporate Account Support Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Account Support Manager
✨Tip Number 1
Familiarise yourself with Biffa's services and values. Understanding their approach to waste management and sustainability will help you align your answers during interviews, showcasing your enthusiasm for the role and the company.
✨Tip Number 2
Network with current or former employees of Biffa on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in contract negotiations and customer retention will demonstrate your suitability for the Corporate Account Support Manager role.
✨Tip Number 4
Brush up on your analytical skills, especially with Microsoft Excel. Being able to showcase your proficiency in data analysis and reporting will be crucial, as these skills are essential for managing financial performance and KPIs in this role.
We think you need these skills to ace Corporate Account Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Corporate Account Support Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing client relationships, financial performance, and contract negotiations. Use specific examples that demonstrate your ability to meet KPIs and SLAs.
Showcase Analytical Skills: Since the role requires strong analytical abilities, include instances where you've successfully interpreted numerical data or used advanced Excel skills to drive business decisions. This will show your capability to handle the analytical aspects of the job.
Personalise Your Application: Make your application stand out by personalising it. Address the hiring manager by name if possible, and express your enthusiasm for Biffa's mission and values, particularly their commitment to diversity and sustainability.
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Corporate Account Support Manager, you'll need to be comfortable with financial performance and KPIs. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in previous roles.
✨Showcase Relationship Building Skills
This role is all about managing relationships with corporate clients. Be ready to share examples of how you've successfully built and maintained customer relationships in the past, highlighting any innovative solutions you've implemented.
✨Prepare for Negotiation Scenarios
Negotiation is key in this position. Think of specific instances where you've negotiated contracts or pricing, and be prepared to discuss your approach and the outcomes. This will demonstrate your ability to influence and communicate effectively.
✨Familiarise Yourself with Biffa's Values
Biffa values diversity and innovation in waste management. Research their initiatives and be ready to discuss how your personal values align with theirs. Showing that you understand and appreciate their culture can set you apart from other candidates.
