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For Companies At a Glance
- Tasks: Manage client relationships and ensure service success while driving growth and compliance.
- Company: Biffa is a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy competitive salary, excellent benefits, and opportunities for national travel.
- Why this job: Join a diverse team dedicated to making a positive impact on the environment.
- Qualifications: Confident with Microsoft applications, analytical, and experienced in customer relationship management.
- Other info: Be part of a culture that champions diversity, equity, and inclusion.
The predicted salary is between 28800 - 42000 £ per year.
1 day ago Be among the first 25 applicants
This range is provided by Biffa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full Time Permanent Role
Location – Covering North of the UK / National Travel
Competitive Salary And Excellent Benefits
A quick look at the role.
The Corporate Account Support Manager manages the commercial relationship between Biffa and its Facility Management Sub Sector Customers. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI\’s and SLA\’s, compliance, customer satisfaction and retention and innovative solutions.
Your Core Responsibilities
- Primary interface between the company and specific corporate clients
- Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations
- Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
- Manage the tender and/or benchmarking (preparation, editing and delivery) and \’Response for Information\’ (RFI) processes for clients and identifying new development opportunities to deliver profitable growth
- Complete customer reviews and present management information using Power BI
- Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services
- Ensure customer debt position is maintained in line with contractual commitments
- Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties
- Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector
Our Essential Requirements
- Confident with all Microsoft applications including advanced level Excel
- Analytical with the ability to understand numerical data
- Personable and will have experience of building and maintaining customer relationships
Changing the way people think about waste:
At Biffa, we love working with waste. Whether we\’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It\’s a view that\’s shared by our 11,500+ people around the country, who trust us to provide them with a career that\’s always rewarding, often challenging, but never dull.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you\’ll find us championing diversity, equity and inclusion at every turn.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
-
Industries
Technology, Information and Internet
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Corporate Account Support Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Account Support Manager
✨Tip Number 1
Familiarise yourself with Biffa's services and values. Understanding their approach to waste management and sustainability will help you align your answers during interviews, showcasing how your experience can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Biffa on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Corporate Account Support Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved issues in previous roles. Highlighting your analytical skills and ability to work with numerical data will be crucial for this position.
✨Tip Number 4
Stay updated on industry trends related to waste management and facility services. Being knowledgeable about current challenges and innovations will demonstrate your commitment to the field and your potential to drive growth at Biffa.
We think you need these skills to ace Corporate Account Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer relations, and financial performance. Use keywords from the job description to demonstrate that you meet the essential requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with Biffa's mission. Mention specific examples of how you've successfully managed client relationships or improved service provision in previous roles.
Showcase Analytical Skills: Since the role requires proficiency in understanding numerical data, include examples in your application that demonstrate your analytical abilities, particularly with Microsoft Excel. Highlight any relevant projects where you used data to drive decisions.
Emphasise Relationship Building: Biffa values strong customer relationships, so be sure to include instances where you've successfully built and maintained client connections. Discuss your approach to negotiation and communication, showcasing your personable nature.
How to prepare for a job interview at Biffa
✨Know Your Numbers
As a Corporate Account Support Manager, you'll need to be comfortable with financial performance and KPIs. Brush up on your numerical data skills and be prepared to discuss how you've used analytics to drive business success in previous roles.
✨Build Rapport
This role is all about maintaining positive relationships with corporate clients. During the interview, showcase your interpersonal skills and provide examples of how you've successfully built and maintained client relationships in the past.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in previous positions and how you resolved them. Highlight your ability to engage with various stakeholders to find innovative solutions, especially in situations involving compliance or service issues.
✨Familiarise Yourself with Biffa's Values
Biffa places a strong emphasis on diversity, equity, and inclusion. Research their company culture and be prepared to discuss how your values align with theirs, as well as how you can contribute to fostering an inclusive environment.
