Senior Customer Aftercare Representative in Aylesbury

£26,500 Aylesbury with Hybrid Working Full Time and Permanent. Working shifts between 7am and 7pm (7.5 hour shifts) + 15% SHIFT ALLOWANCE. Weekends/Bank holiday working on a scheduled rota basis.

A quick look at the role: You will liaise with the Onecall Sales team and set up contracts, following through with the client to ensure the job has been carried out. The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals, and support the Onecall Team manager with any other administrative jobs. Some sales and negotiating skills will be required.

Your core responsibilities:

• Providing day-to-day operational support to ensure the smooth running of the team
• Liaising with internal depots and coordinating with external suppliers
• Assisting the Team Manager with a range of administrative and organisational tasks
• Supporting sales activities, including negotiation where required
• Working closely with clients to ensure the successful delivery of jobs and services
• Processing purchase orders and managing associated documentation in line with client requirements

Our essential requirements:

• Proven experience in managing and leading a team
• Strong IT literacy with proficiency in Microsoft Office applications
• Excellent communication skills, with the ability to negotiate effectively when required
• Highly organised and methodical, with a calm and structured approach to problem-solving

Here's why you'll love it at Biffa:

• Career development, training and coaching - because if you don't grow, we don't grow
• Medical and dental scheme for you and your family
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
• Biffa Perkz - high street discounts for you and your family
• Pioneering family-friendly policies

Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.