At a Glance
- Tasks: Provide proactive support to customers and manage contracts and communications.
- Company: Join Biffa, a leader in waste management with a focus on customer service.
- Benefits: Enjoy career development, bonuses, generous holidays, and family-friendly policies.
- Other info: Hybrid working model with opportunities for training and growth.
- Why this job: Make a difference by helping customers while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Aylesbury with Hybrid Working (2 days office and 3 days WFH)
Full Time and Permanent
Working 3 rotating shifts between 7am - 7pm (15% shift allowance)
Weekends/Bank holiday working on a scheduled rota basis
A quick look at the role. The role of Reactive Services Executive is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements. Setting up contracts, raising purchase orders, inbound and outbound telephone calls and emails, escalations and account management.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful but training is available for the right applicant.
Here's why you'll love it at Biffa:
- Career development, training and coaching - because if you don't grow, we don't grow
- Quarterly Bonus Scheme
- Generous pension
- Cycle to work scheme
- Free Parking
- Medical and dental scheme for you and your family
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Biffa Perkz - high street discounts for you and your family
- Pioneering family-friendly policies
Dedicated to Diversity: At Biffa we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Reactive Services Executive in Aylesbury employer: Biffa
Biffa is an exceptional employer that prioritises career development and employee well-being, offering a supportive work culture with hybrid working options in Aylesbury. With generous benefits including a quarterly bonus scheme, medical and dental coverage, and a commitment to diversity, Biffa fosters an environment where employees can thrive both personally and professionally.
