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- Tasks: Lead and manage the Application Support team to ensure smooth operations and resolve complex issues.
- Company: Join Biffa, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy a hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving application performance and supporting key business functions.
- Qualifications: Experience in application support management and a solid understanding of ITIL processes.
- Other info: Dynamic role with opportunities to engage with stakeholders at all levels.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Manager – High Wycombe – Hybrid
Working Pattern: hours per week Mon-Fri
The IT Application Support Manager is responsible for the leadership and operational management of the Application Support function. This includes ensuring the stability, availability, and performance of key business applications, managing a team of analysts, and acting as the escalation point for complex issues. The role also involves overseeing the controlled introduction of application changes, ensuring adherence to change control procedures, and working closely with internal stakeholders and third-party vendors to deliver high-quality support services.
Key responsibilities:
Essential criteria:
Interview Dates: Thursday 8th and Friday 9th January
Biffa – we’re changing the way people think about waste
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Application Support Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its applications. We want you to show off your knowledge about their tech stack and how you can improve their application support. Tailor your answers to highlight your experience with ITIL and change management!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. We suggest focusing on those tricky questions about managing teams and resolving complex issues. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and stand out. Plus, applying directly shows your enthusiasm for the role and gives us a chance to see your application first-hand.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Manager role. Highlight your experience in managing application support teams and your understanding of ITIL processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or improved application performance in the past. We love a good story!
Showcase Your Technical Skills: Don’t forget to mention your technical skills relevant to application lifecycle management. Whether it's Agile, Waterfall, or any other methodologies, we want to know how you can contribute to our success. Be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Biffa
✨Know Your Applications
Make sure you have a solid understanding of the key business applications relevant to the role. Research their functionalities, common issues, and how they align with the company's goals. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and conflict resolution. Highlighting your leadership style will give interviewers confidence in your ability to guide the team effectively.
✨Understand Change Management
Familiarise yourself with ITIL Change Management processes and be ready to discuss how you've implemented these in previous roles. Be prepared to share specific instances where you oversaw application changes and ensured compliance with change control procedures, as this is crucial for the position.
✨Engage with Stakeholders
Effective communication with stakeholders is key in this role. Think of examples where you've successfully collaborated with different teams or third-party vendors to resolve complex issues. Being able to articulate your approach to stakeholder engagement will set you apart from other candidates.
