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- Tasks: Manage contracts and customer relationships across the North of England.
- Company: Join Biffa, a leader in waste and sustainability with a diverse workforce.
- Benefits: Enjoy ongoing career development, competitive salary, and generous pension scheme.
- Why this job: Make a real impact in sustainability while enjoying flexibility and growth opportunities.
- Qualifications: Experience in financial management and knowledge of health and safety legislation.
- Other info: Home-based role with travel; car allowance provided.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for managing contracts across the North of England, covering locations such as Leeds, Newcastle and York. The role requires regular travel to customer sites and a company car or car allowance will be provided. This is a home‑based role with flexibility to work from a nearby Biffa office or customer sites as required.
Your Core Responsibilities
- Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
- Manage day‑to‑day customer relationships, acting as the main point of contact and resolving issues proactively.
- Deliver high standards of service while maintaining strong, long‑term customer partnerships.
- Plan, organise and prioritise workloads to ensure smooth and efficient operations.
- Monitor performance, costs and service delivery, driving continuous improvement.
- Coordinate internal teams and external stakeholders to meet contractual requirements.
- Ensure compliance with company procedures, health and safety and regulatory standards.
- Produce accurate reports and forecasts to support operational and commercial decision‑making.
Requirements
- Ability to reconcile a profit and loss spreadsheet in Excel.
- Proven track record of delivering continuous improvement within an operational/service environment.
- Knowledge of existing and impending environmental and health and safety legislation.
Benefits
- Ongoing career development, training and coaching.
- Car or allowance.
- Competitive salary.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Life cover.
About Biffa – we are passionate about waste and sustainability, turning waste into energy and recyclable materials, with a workforce of over 11,500 people across the country. Dedicated to Diversity – inclusion is core to our culture. We champion diversity, equity and inclusion to create a creative and effective working environment.
Account / Contract Manager employer: Biffa
Contact Detail:
Biffa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account / Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Biffa or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions for Account/Contract Managers. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've managed contracts and improved service delivery in previous roles. Real-life stories can make you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account / Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account / Contract Manager role. Highlight your experience with P&L management and customer relationships, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about waste management and sustainability. Mention specific examples of how you've delivered continuous improvement in previous roles.
Showcase Your Excel Skills: Since reconciling profit and loss spreadsheets is crucial for this role, make sure to mention your proficiency in Excel. If you have any relevant certifications or projects, don’t forget to include those!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Biffa!
How to prepare for a job interview at Biffa
✨Know Your Numbers
Since the role involves managing P&L, brush up on your financial skills. Be prepared to discuss how you've reconciled profit and loss spreadsheets in the past. This will show that you understand the financial side of contract management.
✨Showcase Your Relationship Skills
As the main point of contact for customers, it's crucial to demonstrate your ability to build and maintain strong relationships. Think of examples where you've resolved issues proactively and delivered high standards of service. This will highlight your customer-centric approach.
✨Be Ready for Compliance Questions
Familiarise yourself with health and safety legislation relevant to the industry. Be prepared to discuss how you've ensured compliance in previous roles. This shows that you take regulatory standards seriously and can navigate complex requirements.
✨Demonstrate Continuous Improvement Mindset
The role requires driving continuous improvement, so come armed with examples of how you've implemented changes in an operational or service environment. Discuss specific outcomes and how they benefited the organisation, showcasing your proactive nature.
