At a Glance
- Tasks: Support daily operations by allocating vehicles and ensuring top-notch service delivery.
- Company: Join Biffa, a leader in waste management with a focus on community and inclusivity.
- Benefits: Enjoy competitive salary, career development, health schemes, and discounts on travel and leisure.
- Other info: Embrace diversity and grow with us in a role that values your contributions.
- Why this job: Make a real impact while developing your skills in a dynamic and supportive environment.
- Qualifications: Strong local knowledge, excellent communication skills, and admin experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location - Trafford Park Depot (M17 1BS) Monday to Friday and between the hours of 8am - 4.30pm.
A quick look at the role:
The role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensure best in class service delivery. The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained. As well as the transport activity, the role will allow hands-on activity to support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision. A well organised individual with a personable disposition is essential, with admin & call handling experience desirable.
Key Responsibilities:
- Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
- Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues.
- Liaising with Biffa’s customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers.
- Order processing and confirmation + running and clearing daily reports.
- Administrative tasks and housekeeping.
Here’s what we require:
- Strong knowledge of the local area.
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
- Ability to plan, organise and prioritise effectively.
- Experience of working to strict deadlines in a time critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).
Here’s why you’ll love it at Biffa:
- Competitive salary
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus, much more...
Dedicated to diversity:
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Traffic Administrator in Stretford employer: Biffa Waste Services
At Biffa, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes ongoing career development and training opportunities. Our Trafford Park Depot fosters a supportive work culture where diversity and inclusion are celebrated, ensuring that every employee feels valued and empowered to contribute to our mission of delivering best-in-class service. With a focus on employee engagement and continuous improvement, we provide a dynamic environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Traffic Administrator in Stretford
✨Tip Number 1
Get to know the company inside out! Research Biffa's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and drivers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to thrive in a time-critical environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Biffa team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Traffic Administrator in Stretford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Traffic Administrator role. Highlight your admin and call handling experience, and don’t forget to mention your strong communication skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed tasks in a time-critical environment. We love a good story!
Show Off Your Local Knowledge:Since strong knowledge of the local area is key, make sure to mention any relevant experience or insights you have. This will show us that you’re ready to hit the ground running and support our operations effectively.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, and we’ll be able to review your application faster. Plus, you’ll get to see all the great benefits we offer!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Area
Make sure you brush up on your knowledge of the local area. As a Traffic Administrator, you'll need to demonstrate your understanding of routes and locations during the interview. This will show that you're not just a good communicator but also someone who can effectively support the day-to-day operations.
✨Showcase Your Communication Skills
Prepare to discuss your previous experiences in call handling and liaising with customers. Practice articulating how you've resolved issues in the past, as this role requires exceptional communication skills. Remember, it's all about showing you can connect with both team members and customers effortlessly.
✨Demonstrate Organisational Skills
Be ready to talk about how you plan, organise, and prioritise tasks. Think of specific examples where you've successfully managed deadlines in a time-critical environment. This will highlight your ability to handle the administrative tasks and housekeeping that come with the role.
✨Familiarise Yourself with Tech
Since the job requires computer literacy, especially in Microsoft Excel, make sure you're comfortable discussing your experience with business software. You might even want to brush up on some Excel functions or features that could be relevant to the role, so you can impress them with your tech-savviness.
