At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth while providing innovative solutions.
- Company: Join Biffa, the UK's leading waste management company with a focus on sustainability.
- Benefits: Competitive salary, performance bonus, company car allowance, and career development opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in waste management while building lasting customer relationships.
- Qualifications: Proven account management experience and strong interpersonal skills required.
Account Manager
- Humberside or South Yorkshire
- Full Time and Permanent
- £30,000 Salary
- £10,000 OTE Performance Bonus
- Company Car or Allowance £400 per month
A quick look at the role.
We are looking for an Account Manager to account manage and have overall responsibility for the retention, growth, account management and profitability of SME Accounts aligned to the geographical location appointed.
If Customer Services are contacted for cancellation and cannot retain or feel that this customer is still high risk, the details will be passed to the Account Manager and contact is to be made within 24 hours. They will then visit the site and review what new options can be offered to the customer based on an on-site waste review with the explicit intention of retaining the business. The Account Manager is measured on customer retention/churn and growth/profitability.
Your core responsibilities
- Be the primary interface between Biffa and the customer, responsible for retention growth and margin, contract compliance and pricing negotiations.
- Identifying and targeting low net earning accounts in order to improve profitability to a level that is acceptable for the business.
- Ensuring that all business within the portfolio between Biffa and the customer has a signed contract, scanned and recorded on the system.
- Working closely with Customer Services to ensure administrative tasks are communicated to the relative support team and resolved.
- Working with the Operations function to identify creative and innovative solutions which will reduce churn in line with company targets.
- Carrying out site audits for SME accounts.
- Liaising regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
- Supporting the Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area.
Our essential requirements
- You will have a proven track record for effectively managing customer accounts.
- You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
- You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.
- Ability to travel.
- Excellent analytical skills
- Strong Commercial background and awareness
- Analytical and able to quickly assess issues and recommend and/or implement solutions
- Experience of building and maintaining customer relationships
- Ability to plan, organise and prioritise
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Account Manager in Sheffield employer: Biffa Waste Services
At Biffa, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge technologies in a hybrid environment, allowing for a balanced work-life experience. Join us in our mission to revolutionise data usage, where your contributions will directly impact our operations and drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Sheffield
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Biffa Waste Services, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Biffa Waste Services. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Sheffield
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Biffa Waste Services:When writing your cover letter, make sure to tailor your message specifically for Biffa Waste Services. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Biffa Waste Services that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Biffa Waste Services that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Biffa Waste Services’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
