At a Glance
- Tasks: Manage complex contracts and deliver innovative waste solutions while ensuring top-notch customer service.
- Company: Join Biffa, the UK's leading waste management company with a focus on sustainability.
- Benefits: Enjoy career development, generous pension, medical benefits, and exciting discounts.
- Other info: Be part of a diverse team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact in waste management and contribute to a sustainable future.
- Qualifications: Experience in waste management and account management with a strong operational focus.
The predicted salary is between 40000 - 50000 € per year.
Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions.
Location: The role can be done from home however you will be covering the M4 corridor.
Reporting to: Regional General Manager/Business Manager.
A quick look at the role:
The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management. You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.
Your core responsibilities:
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Our essential requirements:
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
And here’s why you’ll love it at Biffa:
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Plus much more...
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Contract Manager in Reading employer: Biffa Waste Services
Biffa is an exceptional employer, offering a dynamic work culture that prioritises ongoing career development and training for its employees. With a strong commitment to diversity and a focus on delivering innovative waste management solutions, the company provides a rewarding environment where you can thrive while making a positive impact on the community. Enjoy generous benefits, including a robust pension scheme and discounts on retail and leisure, all while working from home and covering the M4 corridor.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Biffa and understanding their values and services. Tailor your answers to show how your experience aligns with their mission of delivering smarter waste solutions.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in account management and waste services makes you the perfect fit for the Contract Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Biffa team.
We think you need these skills to ace Contract Manager in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in waste management and account management, and show us how you can drive continuous improvement and deliver first-class customer service.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Use specific examples to demonstrate how you've improved performance or compliance in previous roles. Numbers and results speak volumes!
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. Share your passion for waste management and how you align with our values at Biffa. We’re looking for someone who fits into our culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management and resource management services. Familiarise yourself with the latest trends, regulations, and best practices in the industry. This will not only show your passion for the field but also demonstrate that you're ready to tackle the complexities of the role.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed client accounts. Highlight how you drove account growth, improved service delivery, and maintained compliance. Use specific metrics or KPIs to illustrate your achievements, as this will resonate well with the interviewers.
✨Emphasise Safety and Compliance
Since health and safety are crucial in this role, be ready to discuss your approach to promoting a strong safety culture. Share any relevant experiences where you led safety initiatives or improved compliance standards. This will show that you take these responsibilities seriously and can lead by example.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex contracts. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
