At a Glance
- Tasks: Lead a team to ensure efficient waste collection and street cleansing services.
- Company: Join Biffa, a leader in waste management with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and team development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Transport Manager CPC qualification and experience in health and safety management required.
The predicted salary is between 40000 - 50000 € per year.
Reporting to the Senior Business Manager, the Operations Manager has line management responsibility for supervisors and their teams and is responsible for the safe, reliable and effective delivery of the depot’s recycling and waste collections and street cleansing service. The Operations Manager is responsible for ensuring that high levels of customer service are maintained at all times, whilst delivering on the contract’s KPI's. They must also ensure that all activities are carried out in accordance with the requirements of the contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.
Key responsibilities:
- Ensure that all Health and Safety, Biffa policies and procedures and legal obligations are understood and followed by all members of staff.
- Periodically review and amend safety procedures as required, or in the event of a changed or new activity.
- Maintain up-to-date records of training provided.
- Develop and maintain excellent working relationships with the client and internal/external customers.
- Attend client meetings as required.
- Ensure that all reports required as part of the contract are delivered in time for meetings and follow-up actions are completed in an appropriate and timely manner.
- Work with the Senior Business Manager to ensure that all financial/budgeted targets are achieved for the contract including but not limited to overtime, staff numbers and revenue.
- Support staff training and development and periodically review training requirements.
- Ensure all staff have an up-to-date job description and receive a thorough induction when they join.
- Supervise the performance of the operation and depot in relation to contract standards.
- Ensure effective processes are in place to support monitoring of staff and that poor behaviours and performance and issues are addressed promptly in line with Biffa Policies and Procedures i.e. Disciplinary, Grievance, Capability.
- Constantly review the waste collections and street cleansing operations to ensure that efficiency levels are continuously improved upon, bringing value-added financial performance to the overall Contract.
- Ensure work equipment, both mobile and static, are always operated in a safe manner and in accordance with manufacturer’s guidelines and the correct maintenance regimes are in place.
- Ensure all staff have the appropriate training before using equipment, plant or vehicles.
- Ensure all records and systems are maintained for effective and compliant operations of the contract. This will include regular KPI (key performance indicator) reporting and other frequent data and ad hoc requests for information.
- Assist the company in achieving its published business objectives and complying with all procedures.
Essential criteria:
- Transport Manager CPC Qualification
- People and health and safety management in a unionised environment, including experience of disciplinaries, grievances, recruitment, etc
- Proven track record of working to clearly defined service delivery KPI’s (key performance indicators)
- Experience of vehicle management – CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational / service environment
- Experience of producing and analysing reports using Microsoft Office Suite
- General knowledge of environmental responsibilities and existing health and safety legislation
- Able to deal with conflict and negotiate/manage a suitable outcome
- Analytical with the ability to measure
Operations Manager employer: Biffa Waste Services
Biffa is an exceptional employer, offering a supportive work culture that prioritises employee development and safety. As an Operations Manager at our Taunton Depot, you will benefit from a collaborative environment where your leadership skills can thrive, alongside opportunities for continuous improvement and professional growth. With a commitment to high standards of customer service and operational excellence, Biffa provides a rewarding career path in the recycling and waste management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current employees at companies you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and how they align with your skills. Practise common interview questions and think about how your experience can help them achieve their KPIs. Confidence is key, so show them you mean business!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Operations Manager position. Keep it short and sweet, but make sure it stands out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, health and safety, and any relevant qualifications like the Transport Manager CPC. We want to see how your skills match what we're looking for!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you've improved service delivery or met KPIs in previous roles. This helps us see the impact you can make.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to see why you're the right fit for the job!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Operations Manager role. Familiarise yourself with Biffa's policies, health and safety regulations, and the specific KPIs mentioned in the job description. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be managing teams and ensuring high levels of customer service. Prepare examples from your past experiences where you've successfully led a team, handled conflicts, or improved processes. This will demonstrate your capability to manage people effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to health and safety or performance management. Think about how you would handle issues like poor staff performance or a safety incident. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the current challenges the depot is facing or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
