Sustainability and Engagement Coordinator in London

A quick look at the role. We’re looking for a hands‑on Sustainability & Engagement Coordinator to drive real change across Wembley Park Estate. You’ll lead the push to improve waste segregation, boost recycling rates, and get residents and occupiers actively engaged in more sustainable behaviours. This is a visible, on‑the‑ground role where you’ll keep a close eye on daily waste operations, deliver impactful education campaigns, and bring stakeholders together through clear, confident communication. Using data, audits, and site insight, you’ll spot opportunities and turn them into practical actions that cut contamination and deliver measurable results. This role is an onsite position located on the Wembley Park Estate.

Your Core Responsibilities:

• Build strong on‑site relationships with residents, retailers, contractors and estate teams to drive engagement and quickly resolve issues.
• Carry out regular waste audits, bin store inspections and contamination checks, identifying root causes and implementing fixes.
• Deliver practical initiatives that increase recycling rates and reduce general waste at source.
• Lead education and behaviour change through inductions, toolbox talks and clear "what goes where" guidance.
• Manage and maintain consistent signage and communications across the estate, from posters to digital content.
• Capture on‑site data and insights, supporting performance tracking and continuous improvement with the wider team.
• Act as the first point of contact for waste‑related queries, coordinating with operations teams to keep services running smoothly.
• Support contractor compliance, ensuring waste is handled in line with estate processes and duty of care requirements.
• Identify and trial new ideas to improve efficiency, cut costs and reduce environmental impact.
• Provide hands‑on guidance to residents on correct use of waste systems, reducing contamination and operational issues.
• Create simple, effective resident communications and target engagement in problem areas to drive measurable improvements.

Our essential requirements:

• Understanding of sustainability and waste management, including recycling systems, waste hierarchy and circular economy principles.
• Proficient in MS Office and general IT applications.
• Proven ability to engage and communicate effectively with a wide range of stakeholders, with strong written and verbal skills.
• Solution‑focused approach to problem solving.
• Strong organisational skills, with the ability to manage multiple priorities, meet deadlines and work towards KPIs.

Changing the way people think about waste: At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.