At a Glance
- Tasks: Manage key client relationships and drive sustainable growth in Scotland.
- Company: Biffa, a leader in waste management with a focus on innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional development.
- Other info: Join a dynamic team committed to changing perceptions about waste.
- Why this job: Make a real impact in sustainability while building strong client partnerships.
- Qualifications: 3 years of experience in customer relationship management and strong financial skills.
The predicted salary is between 29809 - 36433 £ per year.
A quick look at the role
The Regional Account Manager is responsible for the commercial relationship between Biffa and its major clients in Scotland. The role will cover growth and development of the portfolio of customers, financially and sustainably, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and adherence to health & safety.
- Ensure all portfolios have account plans set up for the year, achievement objectives are set around growth, development, profitability, sustainability, contract compliance and pricing negotiations.
- Retention of Major clients, through positive relationships, reliability of service provision to ensure the achievement of budgeted profit, and volume growth for the year.
- Lead all Tender processes and facilitate professional and timely responses in conjunction with the Bid Management team.
- Identify new development opportunities to deliver profitable growth whilst supporting customers in exploring opportunities to reuse and reduce waste.
- Prepare and present monthly reporting information to customers using Power BI.
- Conduct regular site and waste audits to make improvements to support customer sustainability objectives and targets.
- Support customers with staff training in waste management behaviours to make sustainability improvements.
- Assist local depots and customer service teams to resolve customer issues around collection services, health and safety, container changes or the introduction of alternative services.
- Ensure customer debt position is maintained in line with contractual commitments consulting regularly with the Credit Control team.
3 years’ experience maintaining and developing customer relationships.
Confident using business software and Microsoft Office Suite including Excel and PowerPoint.
Strong financial awareness with an understanding of customer profit modelling and internal P&L analysis.
Biffa – we’re changing the way people think about waste. At Biffa, we love working with waste. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Regional Account Manager (m/w/d) in Edinburgh employer: Biffa Waste Services
Biffa Waste Services Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in waste management. With a strong focus on employee development and growth opportunities, team members are encouraged to thrive in their roles while contributing to meaningful environmental solutions. The nationwide reach of Biffa allows for flexible remote working arrangements, making it an attractive choice for those seeking a rewarding career in a forward-thinking company.
