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- Tasks: Lead and motivate a team of customer service pros to hit targets and resolve complaints.
- Company: Join Biffa, a leader in sustainable waste management with over 11,000 dedicated employees.
- Benefits: Enjoy career development, medical schemes, high street discounts, and family-friendly policies.
- Why this job: Make a real impact in a dynamic environment while growing your leadership skills.
- Qualifications: Experience in customer service and team management is essential; resilience under pressure is key.
- Other info: This role is a 6-month fixed-term contract, working 37.5 hours per week.
The predicted salary is between 36000 - 60000 £ per year.
Customer Service Team Manager
- Barlborough, Chesterfield Derbyshire
- 6 Months FTC
- 37.5 hours per week – Monday to Saturday (1 in 8 Saturdays worked)
- Competitive salary and bonus scheme
Can you lead, develop and motivate a team of customer service professionals?
You will lead a team of customer service representatives, coaching them to deliver their best. We are looking for someone with a track record of delivering contact centre-related targets with excellent call-handling and complaint resolution skills. You will need to be confident under pressure, resilient and used to meeting strict deadlines. This is a great opportunity for a customer services professional who feels ready to manage a team.
Here’s why you’ll love it at Biffa
- Career development, training and coaching – because if you don’t grow, we don’t grow
- Medical and dental scheme for you and your family
- Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
We’re here to change the way people think about waste
Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
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Customer Service Team Manager employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager
✨Tip Number 1
Familiarise yourself with Biffa's values and mission. Understanding their commitment to sustainability and diversity will help you align your answers during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills in a customer service environment. Highlight instances where you successfully coached team members or resolved complex customer issues.
✨Tip Number 3
Research common challenges faced in contact centres and think about how you would address them. Being able to discuss these challenges and your strategies for overcoming them will show your proactive approach.
✨Tip Number 4
Network with current or former employees of Biffa on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. Use specific examples that demonstrate your ability to lead, develop, and motivate a team, as well as your success in meeting contact centre targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your leadership style. Mention how your skills align with the job requirements, particularly in call-handling and complaint resolution. Show enthusiasm for Biffa's mission and values.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that relate to the role. Include metrics or outcomes that showcase your success in managing teams and improving customer satisfaction, as this will resonate with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Biffa Waste Services
✨Showcase Your Leadership Skills
As a Customer Service Team Manager, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing team members to achieve their best.
✨Highlight Your Experience with Targets
Be ready to discuss your track record in meeting contact centre-related targets. Share specific instances where you exceeded expectations, particularly in call-handling and complaint resolution, as this will resonate well with the interviewers.
✨Demonstrate Resilience Under Pressure
The role requires someone who can remain calm and effective under pressure. Prepare to share stories that illustrate your ability to handle stressful situations while maintaining high standards of customer service.
✨Emphasise Your Commitment to Diversity
Biffa values diversity and equality, so be sure to express your understanding of its importance in the workplace. Discuss any experiences you have that showcase your commitment to fostering an inclusive environment.