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- Tasks: Join our vibrant team to assist customers with queries and provide excellent service.
- Company: Biffa is a leader in waste management, transforming waste into sustainable solutions.
- Benefits: Enjoy 24 days holiday, a generous pension, medical schemes, and discounts on retail and leisure.
- Why this job: Be part of a fun, passionate team making a real impact on sustainability and community.
- Qualifications: Excellent communication skills and a positive attitude; customer service experience preferred but not essential.
- Other info: Comprehensive training provided with opportunities for internal progression.
The predicted salary is between 19200 - 25600 £ per year.
A great opportunity to join our amazing customer services team in the waste and recycling industry.
£24,200 per year
Barlborough (Office Based)
Permanent / Full time - 37.5 Contracted hours per week
Shifts between the hours of 7.45am - 5.30pm Monday to Friday and 8am – 1pm Saturdays (Average 1 Saturday in 8)
Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.
And here’s why you’ll love it at Biffa:
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
- Generous pension.
- Medical and dental scheme.
- Cycle to work scheme.
- Retail, leisure and travel discounts.
- Free parking on site.
- Training and development available which opens the door to a number of great internal progression opportunities.
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Service Advisor employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the waste and recycling industry. Understanding the challenges and innovations in this field will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent communication, consider role-playing customer service scenarios with friends or family to build your confidence and ability to handle various customer queries.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to deliver excellent customer service under pressure.
✨Tip Number 4
Research Biffa's values and culture. Being able to align your personal values with those of the company can make a strong impression, so be prepared to discuss how you embody their commitment to diversity, equity, and inclusion.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided excellent customer service in the past.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and your enthusiasm for the role. Mention any relevant experience and skills, such as communication abilities and attention to detail, that make you a great fit for the team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Biffa Waste Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to resolve customer issues in the past, as this will demonstrate your commitment to excellent service.
✨Demonstrate Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common customer service scenarios, showcasing your ability to handle queries effectively.
✨Highlight Attention to Detail
Prepare to discuss instances where your attention to detail made a difference in your previous roles. This could involve ensuring accurate information was provided to customers or catching errors before they became issues.
✨Stay Calm Under Pressure
Think of examples where you successfully managed stressful situations. The interviewers will be looking for your ability to remain composed and find solutions, so be ready to share how you handle pressure in a customer service environment.