Operations Administrator (Hiring Immediately) in Cornwall

Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

This role will centre on providing support for the day to day operations and effective administration, including customer service and coordination of the companies reporting systems. This is a great opportunity for an employee who has strong organisational skills and would like a challenge in improving the Service standard. Training will be provided in all areas of the job. Attending training, a willingness to learn and work under pressure are essential.

General Administration and Customer Contact

• Dealing with customers and clients professionally and courteously, defusing confrontation with residents, taking messages and alerting the management team to any issues or correspondence.
• Contract administrative support including setting up filing systems (electronic or hard copy), recording systems, filing (electronic and hard copy) as required.
• Collation and recording of waste tonnages collected.
• Accurate data entry and collation of information within corporate systems and spreadsheets enabling analysis, report interrogation and presentation.
• Administrate the purchasing of contract stock and supplies, including but not limited to clothing, protective equipment, equipment, stationary, refreshments.
• Undertaking the administration of the municipal waste business and activities including but not limited to: dealing with any complaints or service issues; assist with ensuring all collections are completed within the contract performance framework; printing off round sheets for crews.
• Preparation and support of contract meetings including any refreshments, minute or note taking required.
• Responsible for internal & external communication and documentation.
• Manage the administrative elements of Powersuite (contract software system) through the supervisors.
• Carry out any other reasonable duties/responsibilities as required and delegated by managers.

Requirements

• Excellent organisational and prioritisation skills.
• Experience of working in administration is an advantage – but not essential.
• Flexible and able to work well under pressure.
• Numerate with a high level of attention to detail.
• Team Player with excellent communication and problem solving skills.
• Good IT skills.
• Hold a Full, Valid UK Driving Licence as this role will involve some short travel across Biffa sites in Cornwall.

Benefits

• Competitive salary.
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Generous pension scheme.
• Medical and dental scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme.
• Plus much more....

Dedicated to diversity. At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.