At a Glance
- Tasks: Lead contract performance analysis and ensure data integrity for impactful decision-making.
- Company: Join Biffa, a company dedicated to protecting the environment and supporting communities.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team that values teamwork, fairness, and respect.
- Why this job: Make a real difference while working in a collaborative and inclusive environment.
- Qualifications: Strong organisational skills and experience in managing teams; project management knowledge is a plus.
The predicted salary is between 40000 - 50000 £ per year.
The Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.
Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key Responsibilities
- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implement controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintain and develop the contract's performance reporting framework.
- Produce regular performance reports, dashboards and management information packs.
- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Support the development and monitoring of continuous improvement action plans.
- Ensure contract governance requirements, procedures and controls are consistently applied.
- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conduct depot audits covering operational, health and safety and transport processes.
- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinate and support external audits, including NQA and other accreditation requirements.
- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Why Join Biffa?
At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR:
- Teamwork – Working together for each other.
- Fairness – Treating and being treated equally.
- Respect – Appreciating and valuing each other for who we are and what we do.
We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.
We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Ready to make a difference? Apply today and help us deliver exceptional service through data-driven performance and operational excellence.
Requirements
- Full UK driving licence.
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)
- Project management experience using Prince2, Agile or similar methodologies. (desirable)
Contract Support Manager employer: Biffa Waste Services
At Biffa, we pride ourselves on being an exceptional employer, where our commitment to teamwork, fairness, and respect creates a supportive work environment. As a Contract Support Manager, you will have the opportunity to make a meaningful impact while enjoying a culture that values diversity and fosters professional growth. With a focus on operational excellence and environmental responsibility, Biffa offers a unique chance to contribute to vital community services in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Contract Support Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. We want you to show them that you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to data integrity and performance management. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Biffa.
We think you need these skills to ace Contract Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience that aligns with the Contract Support Manager role. We want to see how your skills can directly contribute to our goals at Biffa!
Showcase Your Data Skills:Since this role involves a lot of data integrity and performance reporting, don’t forget to mention any relevant experience you have in these areas. We love seeing examples of how you've used data to drive decisions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Data Inside Out
As a Contract Support Manager, you'll be dealing with a lot of data. Make sure you understand the key metrics and reporting frameworks mentioned in the job description. Prepare examples of how you've ensured data integrity in past roles, as this will show your capability to handle the responsibilities.
✨Showcase Your Analytical Skills
Be ready to discuss how you've analysed operational performance data in previous positions. Bring specific examples where your insights led to improvements or informed decision-making. This will demonstrate your ability to provide meaningful analysis, which is crucial for the role.
✨Familiarise Yourself with Compliance Standards
Since compliance is a big part of the job, brush up on relevant health and safety and environmental legislation. Be prepared to discuss how you've ensured compliance in past roles, and think about any audits you've coordinated. This will show that you take governance seriously.
✨Emphasise Teamwork and Communication
The role requires collaboration with various teams, so highlight your teamwork skills. Share examples of how you've worked with operational managers and support functions to achieve common goals. This will align with Biffa's values of teamwork and respect, making you a strong cultural fit.
