Contract Compliance Officer

Contract Compliance Officer – Hespin Wood, Carlisle

Salary: up to £41,000 per annum

Working hours: Mon‑Fri – 37.5 hours per week

Vehicle: Company van will be provided

Key Purposes of the Role

The Contract Compliance Officer plays a key role in supporting the SubContracts Manager to ensure that subcontracted Household Waste Recycling Centres (HWRCs), Transfer Stations, and Landfill Services under the BCL Cumbria PPP are operated in full compliance with contractual and legal obligations. This role involves actively monitoring sub‑contractor performance, addressing any non‑compliance issues, and taking appropriate action to investigate, mitigate, and prevent future occurrences. With a detailed understanding of both the Project Agreement and SubContracts, the Contract Compliance Officer is well‑equipped to resolve operational and contractual issues in collaboration with the Sub‑Contractor and the Authority. The role also includes assisting in the management of the planned maintenance programme for HWRCs, supporting the HWRC Officer in maintaining on‑site attendance obligations, and providing cover for key duties such as reactive maintenance and oversight of larger maintenance projects. Additionally, the Contract Compliance Officer deputises for the SubContracts Manager in liaising with the Authority and handling routine contractual matters, while also contributing to ongoing projects and offering essential administrative support, including the production of reports and contract document reviews.

Key Accountabilities

• Conduct audits of contractor operational compliance at HWRCs and Interface Sites, including identification and reporting of performance failures per contractual procedures.
• Investigate and resolve performance issues in collaboration with sub‐contractors, implementing rectification plans and producing service improvement reviews.
• Carry out regular Health & Safety inspections on‑site, liaising with the HWRC Officer, sub‑contractors, and the SHEQ department to close out any identified actions.
• Manage and monitor Lifecycle and CAPEX projects, including budgeting, procurement, and supporting the annual review of the planned maintenance programme.
• Review and update Service Delivery Plans for both the Sub‑Contracted Services and the overarching Project Agreement.
• Support financial oversight, including monitoring expenditure against budgets, producing analytical reports, and assisting with the Annual P&L and benchmarking exercises.
• Liaise with sub‑contractors and the Authority to manage service changes, resolve data reporting issues, and contribute to compliance inspections and feedback.
• Assist in the preparation of monthly and annual reports, including the Project Agreement Monthly Monitoring Report and review of SubContracts reporting.

Essential Criteria for this Role

• Working knowledge of Waste Industry regulations
• People Management – of a team or contractors
• Experience of compliance auditing in a regulatory environment
• High level of proficiency in Word and Excel
• Experience of financial / budget management / procurement
• Ability to prioritise workload and respond quickly to changing priorities

Biffa – we\’re changing the way people think about waste

At Biffa, we love working with waste. Whether we\’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It\’s a view that\’s shared by our 11,000+ people around the country, who trust us to provide them with a career that\’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you\’ll find us championing diversity and equality at every turn.

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