At a Glance
- Tasks: Create and deliver engaging training programmes for Telesales teams to boost their skills.
- Company: Join Biffa, the UK's leading waste management company with a vibrant culture.
- Benefits: Enjoy a rewarding career with opportunities for growth and development.
- Other info: Be part of a diverse team dedicated to sustainability and continuous improvement.
- Why this job: Make a real impact by shaping the future of Telesales and improving service delivery.
- Qualifications: Experience in Telesales and training, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
12 months fixed term contract
On-site Lindrick Way, United Kingdom
Reporting into the Customer Service Excellence Manager
A quick look at the role. The L&D Consultant will be responsible for creating and delivering a programme of soft skills and systems training to the Telesales teams. This includes supporting induction, in-role development, coaching, and maintaining quality standards. The role will be based in Lindrick Way with occasional travel required to other Biffa sites.
Your core responsibilities:
- Design and deliver induction programmes for new starters, ensuring they gain the knowledge, skills, systems understanding, and behaviours required for success.
- Work with senior and departmental managers to ensure any training gaps are identified and then provide appropriate training interventions, coaching and support.
- Provide operational live coaching to drive performance and support managers to create tailored development and performance plans.
- Responsible for developing and maintaining content for training courses and associated documents, including the knowledge hub.
- Deliver training on new processes, products, systems, regulatory requirements, and business changes, ensuring colleagues are prepared and compliant.
- Receive feedback from stakeholders to identify ways of constantly improving the training materials.
- Promote a culture of continuous improvement, learning, and accountability.
- Support with adoption and maintenance of quality framework and feedback.
- Act as a subject matter expert for sales, keeping up to date and fluent in existing and upcoming sales methodologies.
Our essential requirements:
- Proven experience and knowledge of Telesales.
- Experience of training and/or development of others.
- Confident with all Microsoft applications including Powerpoint and Excel.
- Competent using technology and embraces systems and processes.
- Exceptional communication and stakeholder management skills.
- Driven and motivated to continually improve service delivery.
- Engaging and high energy with the ability to build rapport at all levels.
Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Closing Date - 19/06/2026
Learning & Development Consultant (Telesales) in Barlborough employer: Biffa Waste Services
At Biffa, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Lindrick Way where innovation and collaboration thrive. Our commitment to employee growth is evident through tailored training programmes and continuous development opportunities, ensuring that every team member can reach their full potential. With a strong focus on diversity and inclusion, we foster a culture that values unique perspectives, making Biffa not just a workplace, but a community dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Learning & Development Consultant (Telesales) in Barlborough
✨Get Involved in Local Edu-Tech Meetups
Dive into some local edu-tech meetups or webinars related to digital learning. These gatherings are prime spots to connect with professionals in the field, and you might just bump into someone from Biffa Waste Services looking for temporary support like a Learning & Development Consultant (Telesales). Plus, you’ll get to see what’s trending in education tech!
✨Volunteer for Online Educational Events
Look for opportunities to volunteer at online events or workshops—these can help you gain experience and get your name out there. Your contributions may catch the eye of companies like Biffa Waste Services when they’re on the lookout for talented folks for temporary roles in digital learning.
✨Leverage Social Media Groups
Join social media groups focused on digital education, like Facebook or LinkedIn groups. These communities often share job postings for temporary roles and can help us connect with current members at Biffa Waste Services who can potentially put in a good word for you.
✨Make Your Passion for Teaching Visible
Consider creating content that showcases your knowledge of digital learning—maybe a blog or a series of helpful videos. This not only builds your portfolio but establishes your credibility in the field. Plus, you never know who from Biffa Waste Services might stumble upon your work while looking for a Learning & Development Consultant (Telesales)!
We think you need these skills to ace Learning & Development Consultant (Telesales) in Barlborough
Some tips for your application 🫡
Show Off Your Digital Skills:In the digital learning and education sector, it's crucial to highlight your tech-savviness. Make sure your CV includes any experience with e-learning platforms, digital content creation, or learning management systems. This tech flair helps us see you're ready to thrive in our digital landscape at Biffa Waste Services.
Let Your Passion Shine Through:For a temporary role, we want to know why you’re excited about digital learning! Your cover letter should reflect your enthusiasm for education technologies. Talk about any projects or initiatives you’ve been part of that showcase your passion. This gives us insight into how you can contribute to our team, even for a short stint.
Include Relevant Certifications:If you have any certifications related to digital education—like teaching online or instructional design—make sure you highlight those in your application. They can really set you apart from other candidates and show us you're knowledgeable and committed to the field.
Tailor Your Portfolio:If you’ve created any digital learning materials, this is the perfect time to showcase them! We love seeing examples of your work, so include a link to your portfolio that features your best creations relevant to the temporary role at Biffa Waste Services. This hands-on evidence can speak volumes about your creative capabilities!
How to prepare for a job interview at Biffa Waste Services
✨Show Off Your Creativity in Digital Learning
When preparing for your interview with Biffa Waste Services, think about how you can showcase your creative approaches to digital learning. Bring along examples of projects or modules you've designed, especially those that highlight your ability to engage students remotely. It’ll help demonstrate your hands-on experience, which is essential for this role.
✨Know Your EdTech Tools
Get familiar with the latest in educational technology tools that are popular in the digital-learning field, like learning management systems and online assessment platforms. Being able to chat fluently about tools such as Moodle or Google Classroom during your interview could give you a real edge and show that you're ready to hit the ground running.
✨Flexibility is Key for Temporary Roles
Since this role with Biffa Waste Services is temporary, it’s super important to convey your flexibility and adaptability during the interview. Be ready to discuss how you can quickly acclimate to new environments and seamlessly integrate into existing teams. It shows you’re a team player and can handle the ebb and flow of temporary work.
✨Demonstrate Passion for Lifelong Learning
In the digital learning space, showing a passion for education and personal development can really set you apart. Be prepared to chat about how you stay current with trends in digital education and any extra courses or resources you’ve explored. It’ll highlight your motivation and potential value to Biffa Waste Services as they seek to innovate in their teaching approaches.
