At a Glance
- Tasks: Join our fun team to help customers with queries and provide excellent service.
- Company: Biffa, a leader in waste and recycling, committed to sustainability.
- Benefits: Generous holiday, pension, medical scheme, and discounts on retail and leisure.
- Other info: Dynamic work environment with opportunities for career progression.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Passion for customer service and good communication skills; experience is a plus.
The predicted salary is between 28118 - 34366 £ per year.
A great opportunity to join our amazing customer services team in the waste and recycling industry.
Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.
And here’s why you’ll love it at Biffa:
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
- Generous pension.
- Medical and dental scheme.
- Cycle to work scheme.
- Retail, leisure and travel discounts.
- Free parking on site.
- Training and development available which opens the door to a number of great internal progression opportunities.
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Service Representative - Part Time in Barlborough employer: Biffa Waste Services
Biffa Waste Services Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in waste management. With a strong focus on employee development and growth opportunities, team members are encouraged to thrive in their roles while contributing to meaningful environmental solutions. The nationwide reach of Biffa allows for flexible remote working arrangements, making it an attractive choice for those seeking a rewarding career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Part Time in Barlborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Biffa Waste Services and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Biffa Waste Services and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Part Time in Barlborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Biffa Waste Services.
Get Familiar with Our Brand:Before applying, take some time to learn about Biffa Waste Services and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Biffa Waste Services
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Biffa Waste Services.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Biffa Waste Services will surely appreciate.
