At a Glance
- Tasks: Provide top-notch customer support and manage contracts with a proactive approach.
- Company: Join Biffa, a leader in waste management with a focus on sustainability.
- Benefits: Enjoy career development, bonuses, generous holidays, and family-friendly policies.
- Other info: Hybrid working model with opportunities for training and growth.
- Why this job: Make a real difference in customer care while working in a dynamic environment.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Aylesbury with Hybrid Working (2 days office and 3 days WFH)
Full Time and Permanent
Working 3 rotating shifts between 7am – 7pm (15% shift allowance)
Weekends/Bank holiday working on a scheduled rota basis
A quick look at the role. The role of Reactive Services Executive is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements. Setting up contracts, raising purchase orders, inbound and outbound telephone calls and emails, escalations and account management.
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful but training is available for the right applicant.
Here's why you'll love it at Biffa:
- Career development, training and coaching - because if you don't grow, we don't grow
- Quarterly Bonus Scheme
- Generous pension
- Cycle to work scheme
- Free Parking
- Medical and dental scheme for you and your family
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Biffa Perkz - high street discounts for you and your family
- Pioneering family-friendly policies
We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.
Dedicated to Diversity. At Biffa we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Reactive Services Specialist (Hybrid) - Customer Care in Aylesbury employer: Biffa Waste Services
Biffa is an exceptional employer that prioritises career development and employee well-being, offering comprehensive training and coaching to ensure your growth aligns with the company's success. With a hybrid working model in Aylesbury, generous benefits including a quarterly bonus scheme, medical and dental coverage, and pioneering family-friendly policies, Biffa fosters a supportive and inclusive work culture where diversity is celebrated. Join us in transforming waste management while enjoying a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Services Specialist (Hybrid) - Customer Care in Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Biffa's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will help you stay calm under pressure and respond effectively during the real deal.
✨Tip Number 3
Be ready to showcase your attention to detail! During the interview, share examples of how you've successfully managed tasks or projects that required precision. This will highlight your fit for the Reactive Services Executive role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Biffa family.
We think you need these skills to ace Reactive Services Specialist (Hybrid) - Customer Care in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reactive Services Specialist role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and attention to detail.
Show Your Passion:We want to see your enthusiasm for helping customers! In your application, share examples of how you've gone above and beyond in previous roles to provide excellent service. This will help us see your positive attitude shine through.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures it gets to the right people quickly. Plus, you'll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Biffa Waste Services
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples where you provided excellent service or resolved a conflict.
✨Familiarise Yourself with the Company
Do some research on Biffa and their approach to waste management. Understanding their values and mission will help you align your answers with what they’re looking for in a Reactive Services Executive. Show them that you’re genuinely interested in their work!
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about the team dynamics, training opportunities, or what a typical day looks like for a Reactive Services Executive.
