At a Glance
- Tasks: Support customers with clearance needs through calls and emails, managing contracts and orders.
- Company: Join Biffa, a leader in waste management with a focus on sustainability.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and generous holiday allowances.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in customer service while contributing to sustainable practices.
- Qualifications: Passion for customer service and good communication skills; experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Aylesbury with Hybrid Working (2 days office and 3 days WFH)
Full Time and Permanent
Working 3 rotating shifts between 7am – 7pm (15% shift allowance). Weekends/Bank holiday working on a scheduled rota basis.
The role of Reactive Services Executive is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements. Responsibilities include:
- Setting up contracts
- Raising purchase orders
- Inbound and outbound telephone calls and emails
- Escalations and account management
We are looking for someone who is passionate about customers, has excellent communication skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally, you will have some experience within a customer service environment. Knowledge of Microsoft Office would be helpful but training is available for the right applicant.
Here's why you'll love it at Biffa:
- Career development, training and coaching - because if you don't grow, we don't grow
- Quarterly Bonus Scheme
- Generous pension
- Cycle to work scheme
- Free Parking
- Medical and dental scheme for you and your family
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Biffa Perkz - high street discounts for you and your family
- Pioneering family-friendly policies
We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.
Dedicated to Diversity: At Biffa we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Reactive Services Executive in Aylesbury employer: Biffa Waste Services
Biffa is an exceptional employer that prioritises career development and employee well-being, offering comprehensive training and coaching to ensure your growth aligns with the company's success. With a hybrid working model in Aylesbury, generous benefits including a quarterly bonus scheme, medical and dental coverage, and pioneering family-friendly policies, Biffa fosters a supportive and inclusive work culture where diversity is celebrated. Join us in transforming waste management while enjoying a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Services Executive in Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Biffa's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reactive Services Executive, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer issues. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Biffa family!
We think you need these skills to ace Reactive Services Executive in Aylesbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reactive Services Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and attention to detail.
Show Your Passion:We want to see your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this will really make your application stand out.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that it reaches us directly and allows you to keep track of your application status easily. We can't wait to hear from you!
How to prepare for a job interview at Biffa Waste Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reactive Services Executive role. Familiarise yourself with the responsibilities like setting up contracts and managing customer accounts. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a challenging situation calmly. This will highlight your passion for customer satisfaction.
✨Prepare for Common Questions
Anticipate questions related to handling pressure and communication skills. Practice your responses to questions like 'How do you manage difficult customers?' or 'Can you describe a time you had to work under pressure?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
