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- Tasks: Help improve customer retention and handle contract termination requests.
- Company: Join Biffa, a leader in sustainable waste management.
- Benefits: Up to £25,075 salary, bonuses, 24 days holiday, and discounts.
- Why this job: Make a real impact on customer satisfaction and sustainability.
- Qualifications: Strong communication skills and resilience required.
- Other info: Comprehensive training and career progression opportunities await you.
The predicted salary is between 25075 - 25075 £ per year.
Location: Aylesbury HP19 8DB
Type: Full Time & Permanent
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £25,075 & Competitive Bonus Scheme
Are you resilient, with great communication skills? We are looking for a Loyalty Team Executive to improve customer retention within Biffa. This will be a reactive role handling customer contract termination requests whilst proactively identifying customers who require assistance. You will work alongside various Biffa departments identifying areas of improvement for the business in order to retain more customers.
And here’s why you’ll love it at Biffa:
- Comprehensive training and development with opportunities for career progression
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
- Free on-site parking
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity: At Biffa we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Loyalty Team Executive in Aylesbury employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Team Executive in Aylesbury
✨Tip Number 1
Get to know the company! Research Biffa and understand their values, especially around sustainability and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer requests and improving retention, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current or former Biffa employees on LinkedIn. They can provide insights into the company culture and possibly even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Biffa team. Don’t miss out on this opportunity!
We think you need these skills to ace Loyalty Team Executive in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loyalty Team Executive role. Highlight your communication skills and any experience you have in customer retention or handling contract terminations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer retention and how your skills align with our mission at Biffa. Keep it engaging and personal – we love to see your personality!
Showcase Your Resilience: In your application, don’t forget to mention examples of how you've demonstrated resilience in challenging situations. This role requires a proactive approach, so let us know how you've tackled tough customer interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Stuff
Before the interview, make sure you understand Biffa's mission and values. Familiarise yourself with their approach to customer retention and how they handle contract terminations. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Communication Skills
As a Loyalty Team Executive, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Be Proactive
Think about ways you could improve customer retention at Biffa. Come up with a few ideas or strategies that you could discuss during the interview. This demonstrates your initiative and willingness to contribute positively to the team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. Inquire about the training and development opportunities available, or how different departments collaborate to enhance customer experience. This shows your enthusiasm for the role and your desire to grow within the company.