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- Tasks: Enhance customer loyalty by managing contract terminations and identifying support needs.
- Company: Join Biffa, a leader in sustainable waste management with a focus on innovation.
- Benefits: Enjoy competitive salary, bonuses, 24 days holiday, and family-friendly policies.
- Other info: Dynamic workplace with opportunities for growth and a commitment to diversity.
- Why this job: Make a real impact by improving customer experiences and driving retention.
- Qualifications: Strong communication skills and resilience are essential for this role.
The predicted salary is between 25075 - 25075 £ per year.
Location: Aylesbury HP19 8DB
Type: Full Time & Permanent
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £25,075 & Competitive Bonus Scheme
Are you resilient, with great communication skills? We are looking for a Loyalty Team Executive to improve customer retention within Biffa. This will be a reactive role handling customer contract termination requests whilst proactively identifying customers who require assistance. Working alongside various Biffa departments, you will identify areas of improvement for the business in order to retain more customers.
And here’s why you’ll love it at Biffa:
- Comprehensive training and development with opportunities for career progression
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Access to Biffa Perkz – high street discounts for you and your family
- Pioneering family-friendly policies
- Free on-site parking
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to diversity: At Biffa, we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Loyalty & Retention Executive — Drive Customer Impact in Aylesbury employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty & Retention Executive — Drive Customer Impact in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Biffa on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Loyalty & Retention Executive role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer retention and communication skills. We recommend using the STAR method to structure your answers, showcasing your past experiences effectively.
✨Tip Number 3
Show your passion for sustainability and customer service during your interactions. Biffa values those who are dedicated to making a positive impact, so let that shine through in your conversations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect.
We think you need these skills to ace Loyalty & Retention Executive — Drive Customer Impact in Aylesbury
Some tips for your application 🫡
Show Your Communication Skills: Since we're looking for someone with great communication skills, make sure to highlight your experience in this area. Use clear and concise language in your application to demonstrate how you can effectively engage with customers.
Tailor Your Application: Take a moment to customise your application for the Loyalty & Retention Executive role. Mention specific experiences that relate to customer retention and how you've successfully handled similar situations in the past.
Be Resilient: We value resilience, so don’t shy away from sharing challenges you've faced in previous roles. Talk about how you overcame obstacles and what you learned from those experiences to show us you're up for the task.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Biffa Waste Services
✨Know Your Stuff
Before the interview, make sure you understand Biffa's mission and values. Familiarise yourself with their approach to customer retention and how they handle contract terminations. This will show that you're genuinely interested in the role and can contribute to their goals.
✨Showcase Your Communication Skills
As a Loyalty Team Executive, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your resilience and ability to handle customer concerns.
✨Think Proactively
Biffa is looking for someone who can identify areas for improvement. Come prepared with ideas on how to enhance customer retention strategies. This shows initiative and that you're ready to contribute from day one.
✨Emphasise Teamwork
Since you'll be working alongside various departments, highlight your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, reinforcing your fit for the role within Biffa's diverse culture.