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For Companies At a Glance
- Tasks: Lead the strategic evolution of our Control Centre and Green Waste Club.
- Company: Join Biffa, the UK's No. 1 choice for business waste management.
- Benefits: Hybrid working, competitive salary, and a dynamic work environment.
- Why this job: Make a real impact in waste management and drive innovation.
- Qualifications: Experience in commercial management and strong leadership skills required.
- Other info: Be part of a diverse team dedicated to sustainability and community.
The predicted salary is between 48000 - 72000 £ per year.
Location: Hybrid – travel to Stockport and Aylesbury
The role
As Head of Control Centre / Green Waste Club (GWC), you will own and lead the strategic, commercial and operational evolution of our Control Centre proposition across the Group and externally. This role is pivotal in driving innovation, accelerating new product development and embedding scalable, high-performing delivery models that create measurable value for customers and the business.
You will also hold full accountability for the Municipal Green Waste Club portfolio and associated call centre operations, ensuring commercial resilience, operational excellence and a clear, future-focused strategy within a dynamic and evolving market. This is a unique, senior leadership role with pan-operational influence across Biffa, positioned at the heart of the Municipal division’s growth agenda. Success will be measured through tangible results—revenue growth, margin improvement, innovation delivery, and the creation of a market-leading Control Centre capability that sets the standard across Biffa and the industry.
Your core responsibilities
- Lead the commercial and operational development of the Control Centre.
- Define and own the product portfolio strategy, launching new propositions at pace and scale.
- Drive innovation, efficiency and service differentiation, ensuring clear competitive advantage.
- Provide end-to-end leadership of the Municipal Green Waste Club (GWC) and call centre operations.
- Deliver revenue growth alongside sustainable margin improvement.
- Establish robust performance management, reporting and insight for senior stakeholders.
- Translate strategy into fully costed, risk-assessed delivery plans with clear accountability.
Our essential requirements
- Significant experience in commercial management and/or product development.
- Strong product, analytical and strategic capability.
- Proven leader with excellent stakeholder and communication skills.
- Experience operating effectively within complex, matrix organisations.
- Pragmatic, innovative and delivery-focused.
- Highly analytical, numerate and capable of managing fully costed, risk-assessed projects.
Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Head of Control Centre / Green Waste Club in Aylesbury employer: Biffa Waste Services
Contact Detail:
Biffa Waste Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Control Centre / Green Waste Club in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Head of Control Centre role. Tailor your examples to highlight your commercial management and product development expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Biffa and making a difference in waste management.
We think you need these skills to ace Head of Control Centre / Green Waste Club in Aylesbury
Some tips for your application 🫡
Show Your Passion for Waste Management: When writing your application, let your enthusiasm for waste management shine through. We want to see how you connect with our mission of turning waste into opportunities and improving lives. Share any relevant experiences that highlight your commitment to sustainability and innovation.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Head of Control Centre role. We’re looking for someone who can lead commercial and operational development, so highlight your relevant skills and experiences that align with this focus.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements and skills are easy to spot. This will help us quickly understand why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Biffa.
How to prepare for a job interview at Biffa Waste Services
✨Know Your Stuff
Before the interview, dive deep into the role of Head of Control Centre and understand the key responsibilities. Familiarise yourself with Biffa's mission and values, especially their focus on innovation and sustainability in waste management. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in commercial management and product development. Think about times when you led a team through complex projects or drove innovation. Be ready to discuss how you can translate strategy into actionable plans, as this is crucial for the role.
✨Engage with Stakeholders
Since the role involves significant stakeholder interaction, practice how you would communicate effectively with different teams. Prepare to discuss your approach to building relationships and managing expectations, especially in a matrix organisation like Biffa.
✨Be Data-Driven
Given the analytical nature of the position, be prepared to discuss how you use data to drive decisions. Bring examples of how you've managed costed, risk-assessed projects in the past, and be ready to talk about how you measure success in terms of revenue growth and margin improvement.
