At a Glance
- Tasks: Ensure smooth customer experiences and manage communications effectively.
- Company: Join Biffa, the UK's leading waste management company with a focus on sustainability.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Other info: Be part of a diverse team that values creativity and inclusivity.
- Why this job: Make a real difference in customer service while contributing to sustainable practices.
- Qualifications: Positive attitude, strong communication skills, and attention to detail required.
The predicted salary is between 29250 - 35750 £ per year.
A quick look at the role
As a Customer Services Administrator, you’ll play a vital part in ensuring a smooth and professional customer experience. You’ll take ownership of assigned tasks, maintain accurate records, and ensure all communication is timely, clear, and aligned with service standards.
Location: Alton, Hampshire
Hours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working
Permanent Salary: £26,227.50
Your core responsibilities
- Customer Interaction
- Keep customers fully informed of delivery dates, exchanges, and updates once requests have been processed by Service Coordinators
- Update and manage all tickets relating to individual customer requests
- Maintain clear communication with customers following missed collections
- Vendor Liaison
- Liaise daily with vendors to chase delivery dates and collection weights
- Respond to and resolve customer queries relating to vendor services
- General Administration
- Maintain and update customer and vendor information within the database
- Log, action and close all calls and requests in a timely manner
- Ensure documentation and procedures are accurately maintained
- Internal Communication
- Coordinate and liaise professionally with all departments where required
- Customer Services Inbox Management
- Manage and maintain the shared inbox
- Reassign communications to Service Coordinators as appropriate
- Ensure SLAs are met at all times
Our essential requirements
- Brings positive energy, enthusiasm and thrives as part of a team
- Communicates confidently and professionally with customers, colleagues and suppliers at all levels
- Has exceptional attention to detail and takes pride in getting things right first time
- Is highly organised, efficient and able to manage multiple tasks simultaneously
- Takes ownership of their workload and uses initiative to solve problems
- Works confidently both independently and collaboratively
- Remain calm, focused and professional in a fast-paced environment
- Respond to emails and queries promptly, maintaining high service standards at all times
- Understand when to escalate issues and follow correct procedures
- Continuously look for smarter, more efficient ways to improve administrative processes
- Deliver every task in line with service level agreements and company standards
Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Customer Service Administrator in Alton employer: Biffa Waste Services
Biffa Waste Services Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in waste management. With a strong focus on employee development and growth opportunities, team members are encouraged to thrive in their roles while contributing to meaningful environmental solutions. The nationwide reach of Biffa allows for flexible remote working arrangements, making it an attractive choice for those seeking a rewarding career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Alton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biffa Waste Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biffa Waste Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Alton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biffa Waste Services:Your cover letter is your chance to shine! Tell us why you want to work at Biffa Waste Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biffa Waste Services!
How to prepare for a job interview at Biffa Waste Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
