At a Glance
- Tasks: Manage customer accounts, build relationships, and drive profitability through strategic planning.
- Company: Dynamic company offering a supportive environment for growth and success.
- Benefits: Up to £35,000 salary, £10,000 performance bonus, and a company car or allowance.
- Other info: Exciting opportunities for career advancement in a fast-paced, target-driven environment.
- Why this job: Join a team where your efforts directly impact customer satisfaction and business growth.
- Qualifications: Experience in account management, strong communication skills, and a proactive attitude.
The predicted salary is between 35000 - 45000 £ per year.
Covering Taunton, Bristol and Gloucester
Full Time and Permanent
Up to £35,000 Salary with £10,000 OTE Performance Bonus
Company Car or Allowance
A quick look at the role. We are looking for an Account Manager to account manage a portfolio of accounts within a designated region. With the aim to retain, grow and improve profitability of their portfolio of accounts through cross-sell, upsell and price management. You will build account plans that are aligned to the regional sales strategy. Working with the regional new business team during the bid process.
Your core responsibilities:
- Develop and deliver strategic customer account plans aligned to business sales objectives.
- Take full ownership of a customer portfolio, acting as the primary point of contact to retain, grow, and maximise account profitability.
- Build strong client relationships through regular engagement, including leading and attending customer meetings.
- Ensure all customer contracts are accurately completed, recorded, and maintained in line with legal and company compliance requirements.
- Manage tender submissions, contract rebids, and customer pricing reviews to support business growth and retention.
- Deliver against cross-sell and upsell targets, identifying opportunities to expand customer partnerships.
- Work closely with operational depots to ensure exceptional service delivery and implement innovative solutions that minimise customer churn.
- Develop a strong understanding of company operations and capabilities to effectively resolve customer queries and complaints.
- Collaborate with Customer Services and Regional Account Executives to ensure high-quality back-office support for customers.
- Conduct site audits across customer portfolios and support the wider sales community where required.
- Support regional sales and account management initiatives, contributing to projects and cross-functional working groups as needed.
Our essential requirements:
- Proven track record in successfully managing and developing customer accounts within a target-driven environment.
- Excellent communication, interpersonal, and presentation skills, with the ability to build strong and lasting customer relationships.
- Highly motivated and results-driven, with a proactive 'can-do' approach to account management and customer service.
- Resilient, tenacious, and commercially focused, with the drive to exceed expectations and secure long-term profitable partnerships.
- Strong analytical and problem-solving skills, with the ability to quickly assess challenges and implement effective solutions.
- Excellent organisational skills, with the ability to plan, prioritise, and manage multiple responsibilities effectively.
- Full, clean UK driving licence essential.
Account Manager in Taunton employer: Biffa plc
As an Account Manager with us, you'll thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive salaries, performance bonuses, and the flexibility of a company car or allowance, all while fostering strong client relationships in the vibrant regions of Taunton, Bristol, and Gloucester. Join our team to enjoy a supportive environment where your contributions are valued, and you can make a meaningful impact on our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can grow and retain accounts effectively. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your communication skills and ability to build relationships. We suggest doing mock interviews with friends or family to get comfortable talking about your experience and strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Account Manager in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing customer accounts and any achievements that showcase your ability to grow and retain clients. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed accounts in the past and how you plan to contribute to our success at StudySmarter.
Showcase Your Communication Skills:As an Account Manager, strong communication is key. In your application, demonstrate your interpersonal skills and ability to build relationships. We love seeing candidates who can engage effectively with clients and colleagues alike!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Biffa plc
✨Know Your Accounts
Before the interview, take some time to research the company’s existing accounts and their portfolio. Understand their key clients and any recent news or changes in the industry. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your interpersonal skills and ability to engage with clients effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving abilities. Think of specific challenges you've faced in account management and how you resolved them. This will showcase your resilience and proactive approach, which are crucial for this role.
✨Demonstrate Your Organisational Skills
Account management requires juggling multiple responsibilities. Be prepared to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've successfully handled competing demands in previous roles to illustrate your organisational prowess.
