At a Glance
- Tasks: Manage complex contracts and deliver innovative waste solutions while ensuring top-notch customer service.
- Company: Join Biffa, a leader in waste management with a focus on sustainability.
- Benefits: Enjoy career development, generous pension, medical benefits, and discounts on travel and leisure.
- Other info: Embrace a diverse workplace that values creativity and growth.
- Why this job: Make a real impact in waste management and drive positive change in the environment.
- Qualifications: Experience in waste management and account management with a strong operational focus.
The predicted salary is between 40000 - 50000 € per year.
Join Biffa as a Contract Manager, owning complex contracts and delivering smarter, safer waste solutions. The role can be done from home; however, you will be covering the M4 corridor.
A quick look at the role: The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites while delivering first-class customer service and account management. You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards. Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).
Your core responsibilities:
- Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
- Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
- Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
- Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
- Manage monthly profit and loss across a designated contract portfolio.
- Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
- Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
- Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Our essential requirements:
- Knowledge of waste management, with previous account management experience and a strong operational focus.
- Understanding of lean methodology, with the ability to work to clearly defined KPIs.
- Proven track record of delivering continuous improvement within an operational or service environment.
- Full, current UK car driving licence.
And here’s why you’ll love it at Biffa:
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Plus much more…
Dedicated to diversity. At Biffa, we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Contract Manager in Swindon employer: Biffa plc
Biffa is an exceptional employer that prioritises ongoing career development and training, ensuring that employees grow alongside the company. With a strong commitment to diversity and a supportive work culture, Biffa offers generous benefits including a pension scheme, medical and dental coverage, and discounts on retail and leisure activities. The flexibility of working from home while covering the M4 corridor allows for a balanced work-life dynamic, making it an attractive opportunity for those seeking meaningful and rewarding employment in waste management.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the waste management sector, especially those who work at Biffa. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Brush up on the latest trends in waste management and be ready to discuss how you can drive continuous improvement. Show them you’re not just another candidate!
✨Tip Number 3
Don’t forget to showcase your achievements! When you get the chance, highlight specific examples of how you’ve improved performance or driven growth in previous roles. Numbers speak louder than words!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Biffa team. Let’s make it happen!
We think you need these skills to ace Contract Manager in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in waste management and account management, and don’t forget to mention any relevant achievements that showcase your operational focus.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about waste solutions and how your skills align with our goals at Biffa. Keep it engaging and personal – we want to see your personality!
Showcase Your Knowledge:Demonstrate your understanding of lean methodology and continuous improvement in your application. We love candidates who can show they know their stuff and can drive performance against KPIs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Biffa plc
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management and resource management services. Familiarise yourself with the latest trends, regulations, and best practices in the industry. This will not only show your passion for the role but also demonstrate that you can hit the ground running.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed client accounts. Highlight how you’ve driven growth, improved service delivery, and maintained compliance. Use specific metrics to illustrate your achievements, as this will resonate well with the interviewers.
✨Emphasise Safety Culture
Since safety is a big deal in this role, be ready to discuss how you've promoted a strong safety culture in previous positions. Share any initiatives you've led or participated in that improved health and safety standards, and how you plan to carry that forward at Biffa.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex contracts. Think about potential challenges you might face in the role and how you would address them. This will show that you're proactive and ready to tackle the demands of the job.
