At a Glance
- Tasks: Support daily operations by allocating vehicles and ensuring top-notch service delivery.
- Company: Join Biffa, a leader in waste management with a focus on community and sustainability.
- Benefits: Enjoy competitive salary, career development, health schemes, and discounts on travel and leisure.
- Other info: Embrace diversity and grow with us in a culture that values every voice.
- Why this job: Make a real impact while developing your skills in a dynamic and supportive environment.
- Qualifications: Strong local knowledge, excellent communication skills, and admin experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location - Trafford Park Depot (M17 1BS) Monday to Friday and between the hours of 8am - 4.30pm.
A quick look at the role:
The role will effectively support the day to day operations of the Depot through successful allocation of vehicles to ensure best in class service delivery. The role will also ensure all Health and Safety standards are maintained and ensure that environmental and O Licence compliance is maintained. As well as the transport activity, the role will allow hands-on activity to support with Employee Engagement, continuous improvement projects and covering items such as productivity and quality of service provision. A well organised individual with a personable disposition is essential, with admin & call handling experience desirable.
Key Responsibilities:
- Call handling - liaising with customers and/or our internal call centres and Biffa drivers.
- Daily debrief of Biffa drivers – assisting with confirmation of work plus dealing with any anomalies/issues.
- Liaising with Biffa’s customer service department and/or direct with customers to resolve issues – including any hazards identified by drivers.
- Order processing and confirmation + running and clearing daily reports.
- Administrative tasks and housekeeping.
Here’s what we require:
- Strong knowledge of the local area.
- Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers.
- Ability to plan, organise and prioritise effectively.
- Experience of working to strict deadlines in a time critical environment.
- A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business.
- Computer literate – comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel).
Here’s why you’ll love it at Biffa:
- Competitive salary
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Plus, much more...
Dedicated to diversity:
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Traffic Administrator in Stretford employer: Biffa plc
At Biffa, we pride ourselves on being an excellent employer, offering a competitive salary and a comprehensive benefits package that includes ongoing career development and training opportunities. Our Trafford Park Depot fosters a supportive work culture where diversity and inclusion are celebrated, ensuring that every employee feels valued and empowered to contribute to our mission of delivering best-in-class service. With a focus on employee engagement and continuous improvement, we provide a dynamic environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Traffic Administrator in Stretford
✨Tip Number 1
Get to know the local area like the back of your hand! As a Traffic Administrator, having strong knowledge of the local routes and traffic patterns will give you an edge. Use apps or maps to familiarise yourself with the best routes and any potential hazards.
✨Tip Number 2
Brush up on your communication skills! You'll be liaising with customers and drivers, so practice clear and concise communication. Role-play scenarios with friends or family to get comfortable with handling calls and resolving issues.
✨Tip Number 3
Stay organised! Use tools like calendars or task management apps to keep track of your daily tasks and deadlines. Being able to prioritise effectively will make you stand out in a time-critical environment.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive about their job search. Plus, it’s a great way to show your enthusiasm for joining the Biffa team!
We think you need these skills to ace Traffic Administrator in Stretford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Traffic Administrator role. Highlight your admin and call handling experience, and don’t forget to mention your strong communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed tasks in a time-critical environment, and show us your passion for the job.
Show Off Your Local Knowledge:Since strong knowledge of the local area is key, make sure to mention any relevant experience or insights you have. This will demonstrate that you’re not just a great candidate, but also someone who understands the community we serve.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right people. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Biffa plc
✨Know Your Area
Since the role requires strong knowledge of the local area, make sure you brush up on key locations and routes. Familiarise yourself with any recent changes in traffic patterns or roadworks that could affect operations.
✨Show Off Your Communication Skills
Exceptional communication is a must for this position. Practice articulating your thoughts clearly and confidently, whether it’s in writing or during a mock phone call. Be ready to demonstrate how you would handle customer queries or liaise with drivers.
✨Demonstrate Organisational Skills
The ability to plan and prioritise effectively is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks under tight deadlines. This will show that you can thrive in a time-critical environment.
✨Get Comfortable with Tech
Being computer literate is essential, especially with Microsoft Excel. Brush up on your Excel skills and be prepared to discuss how you've used technology in previous roles to improve efficiency or solve problems.
