At a Glance
- Tasks: Lead daily operations, focusing on safety and efficiency while managing team performance.
- Company: Join Biffa, the UK's top choice for innovative waste management solutions.
- Benefits: Enjoy career development, competitive salary, pension scheme, and exclusive discounts.
- Other info: Be part of a proactive team culture that values growth and innovation.
- Why this job: Make a real impact in sustainability while working in a diverse and inclusive environment.
- Qualifications: Experience in hazardous waste management and relevant safety qualifications are essential.
The predicted salary is between 36000 - 60000 £ per year.
Internal Opportunity – Operations Manager, Tipton
Working days
Monday to Friday
A quick look at the role
We are looking for an experienced Operations Manager to support the continued performance and development of our Tipton depot. Working alongside the Depot Manager, this role is responsible for helping deliver safe, efficient and compliant day to day operations, while maintaining excellent service levels and supporting operational KPIs across the site.
Your core responsibilities
- Provide leadership, guidance and day to day support to the traffic dispatcher team, including monitoring depot KPI performance across service, safety and profitability.
- Support the operational management of daily depot activities, including driver supervision and vehicle availability through close collaboration with Fleet.
- Manage, motivate, train and develop operational teams as required.
- Address underperformance appropriately, including implementation of disciplinary procedures where necessary.
- Manage absence processes, including return to work interviews.
- Support mobilisation planning for new work, tactical reroutes and seasonal operational planning, including Bank Holidays and Christmas periods.
- Ensure routing and service issues are resolved efficiently and maintain a strong customer service focus at all times.
- Contribute to cost control initiatives, identifying opportunities to improve efficiencies, reduce operational costs and support budget performance.
- Ensure all Health & Safety procedures, inductions, training and reporting requirements are followed and maintained.
- Deputise for the Depot Manager when required and undertake any other reasonable duties appropriate to the role.
Our essential requirements
Education / Qualifications
- CPC qualification is desirable.
Experience
- Previous experience as a Transport Manager or in a similar operational leadership role within the Services or Logistics industry.
- Experience managing people and Health & Safety within a unionised environment.
- Proven experience working towards clearly defined service delivery KPIs.
- Demonstrable experience of resource management and cost control.
- Understanding of Lean Management principles.
- Experience using route planning systems such as Route Monkey, DPS (LogiX) or similar.
Technical Knowledge
- Local geographical knowledge and understanding of transport legislation is desirable.
- Understanding of working within a time critical service environment.
- Waste industry knowledge, including relevant legislation, would be advantageous.
Internal applications
This opportunity is open to current Biffa employees only. Please speak with your Line Manager before applying and follow the usual internal application process.
Operations Manager in Tipton employer: Biffa plc
At Biffa, we pride ourselves on being an exceptional employer, offering a dynamic work environment where safety, health, and environmental priorities are at the forefront. Our commitment to ongoing career development, competitive salaries, and a generous benefits package ensures that our employees thrive both personally and professionally. Join us in making a meaningful impact in the waste management industry while enjoying a culture that values diversity, innovation, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tipton
✨Tip Number 1
Familiarise yourself with the latest health, safety, and environmental regulations relevant to the hazardous waste industry. This knowledge will not only help you in interviews but also demonstrate your commitment to promoting a strong safety culture.
✨Tip Number 2
Network with professionals in the hazardous waste sector, especially those who have experience in operational management. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational efficiency in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to meet KPIs and improve financial performance.
✨Tip Number 4
Research Biffa's current projects and initiatives related to sustainability and innovation in waste management. Being knowledgeable about the company's goals will allow you to align your answers during the interview with their vision and demonstrate your enthusiasm for the role.
We think you need these skills to ace Operations Manager in Tipton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing operational teams, particularly within the Hazardous Waste industry. Emphasise any specific achievements related to safety, health, and environmental compliance.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with their focus on operational efficiency and customer service, and provide examples of how you've driven improvements in previous roles.
Highlight Relevant Qualifications:Clearly list your qualifications, especially the IOSH Managing Safely certification or equivalent. If you have knowledge of ISO standards, make sure to mention this as it is desirable for the role.
Showcase Leadership Skills:In your application, demonstrate your ability to lead and support a team. Provide examples of how you've managed personnel matters, set goals, and fostered a proactive team culture in past positions.
How to prepare for a job interview at Biffa plc
✨Understand the Safety Culture
Familiarise yourself with the importance of health, safety, and environmental protocols in the hazardous waste industry. Be prepared to discuss how you would promote a strong safety culture and reduce incidents within the team.
✨Showcase Operational Efficiency
Demonstrate your knowledge of operational compliance and efficiency. Prepare examples of how you've maximised financial performance and delivered excellent customer service in previous roles, particularly in managing site KPIs.
✨Highlight Team Leadership Skills
Be ready to talk about your experience in managing and developing teams. Discuss how you have previously set goals, assigned duties, and aligned team priorities with management to foster a proactive team culture.
✨Emphasise Continuous Improvement
Prepare to share your thoughts on fostering continuous improvement within a team. Discuss any past experiences where you engaged staff in training or led new project implementations that resulted in enhanced operational standards.
