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- Tasks: Lead a team to ensure efficient waste collection and street cleansing services.
- Company: Join Biffa, a leader in waste management with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Transport Manager CPC qualification and experience in health and safety management required.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Senior Business Manager, the Operations Manager has line management responsibility for supervisors and their teams and is responsible for the safe, reliable and effective delivery of the depot’s recycling and waste collections and street cleansing service. The Operations Manager is responsible for ensuring that high levels of customer service are maintained at all times, whilst delivering on the contract’s KPI’s. They must also ensure that all activities are carried out in accordance with the requirements of the contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.
Key responsibilities
- Ensure that all Health and Safety, Biffa policies and procedures and legal obligations are understood and followed by all members of staff. Periodically review and amend safety procedures as required, or in the event of a changed or new activity. Maintain up-to-date records of training provided.
- Develop and maintain excellent working relationships with the client and internal/external customers. Attend client meetings as required. Ensure that all reports required as part of the contract are delivered in time for meetings and follow-up actions are completed in an appropriate and timely manner.
- Work with the Senior Business Manager to ensure that all financial/budgeted targets are achieved for the contract including but not limited to overtime, staff numbers and revenue.
- Support staff training and development and periodically review training requirements. Ensure all staff have an up-to-date job description and receive a thorough induction when they join.
- Supervise the performance of the operation and depot in relation to contract standards. Ensure effective processes are in place to support monitoring of staff and that poor behaviours and performance and issues are addressed promptly in line with Biffa Policies and Procedures i.e. Disciplinary, Grievance, Capability.
- Constantly review the waste collections and street cleansing operations to ensure that efficiency levels are continuously improved upon, bringing value-added financial performance to the overall Contract.
- Ensure work equipment, both mobile and static, are always operated in a safe manner and in accordance with manufacturer’s guidelines and the correct maintenance regimes are in place. Ensure all staff have the appropriate training before using equipment, plant or vehicles.
- Ensure all records and systems are maintained for effective and compliant operations of the contract. This will include regular KPI (key performance indicator) reporting and other frequent data and ad hoc requests for information.
- Assist the company in achieving its published business objectives and complying with all procedures.
Essential criteria
- Transport Manager CPC Qualification
- People and health and safety management in a unionised environment, including experience of disciplinaries, grievances, recruitment, etc.
- Proven track record of working to clearly defined service delivery KPI’s (key performance indicators)
- Experience of vehicle management – CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational / service environment
- Experience of producing and analysing reports using Microsoft Office Suite
- General knowledge of environmental responsibilities and existing health and safety legislation
- Able to deal with conflict and negotiate/manage a suitable outcome
- Analytical with the ability to measure & monitor data and take appropriate corrective action
Operations Manager in London employer: Biffa plc
Contact Detail:
Biffa plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their goals, especially around health and safety and customer service. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your achievements and how they relate to the role of Operations Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, health and safety, and achieving KPIs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past achievements that relate to the job description. We love a good story!
Showcase Your People Skills: Since this role involves managing supervisors and teams, make sure to highlight your people management skills. Talk about how you've developed relationships and handled conflicts in previous roles. We value strong interpersonal skills!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Biffa plc
✨Know Your Health and Safety Stuff
Make sure you brush up on health and safety regulations relevant to the role. Be ready to discuss how you've implemented safety procedures in past positions, as this will show your understanding of the importance of compliance in operations management.
✨Demonstrate Your People Skills
Since you'll be managing teams, think of examples where you've successfully handled conflicts or improved team performance. Prepare to share specific instances that highlight your ability to develop relationships and support staff training and development.
✨Get Familiar with KPIs
Understand the key performance indicators that are crucial for the role. Be prepared to talk about how you've met or exceeded KPIs in previous jobs, and how you plan to ensure high levels of service delivery in this position.
✨Show Off Your Analytical Skills
Operations management requires a keen eye for data. Bring examples of reports you've produced or analysed, and be ready to discuss how you've used data to drive continuous improvement in your previous roles.