At a Glance
- Tasks: Be the face of recycling, helping visitors sort and recycle waste effectively.
- Company: Join Biffa, the UK's No. 1 choice for business waste management.
- Benefits: Competitive salary, career development, discounts, and a bike-to-work scheme.
- Other info: Dynamic outdoor work environment with opportunities for growth.
- Why this job: Make a positive impact on the environment while gaining valuable experience.
- Qualifications: Excellent customer service skills and a proactive attitude.
Be the Face of Recycling: Join Us as an Information Point Officer
Location: Littlehampton
Hours: Summer – 45 hours per week, Winter – 35 hours per week
Salary: £26,894 per annum
Working Days & Times: Thursday to Monday
Summer (HWRS): 8:45am – 6:15pm
Winter (HWRS): 8:45am – 4:15pm
A quick look at the role. As an Information Point Officer, you'll play a key role in keeping our recycling centre running smoothly while helping the public make greener choices. From advising visitors to ensuring waste is properly segregated, this is your chance to be a positive force for the environment.
Your core responsibilities:
- Be the first point of contact, providing top-notch customer service.
- Help visitors sort and recycle their waste effectively.
- Monitor and redirect commercial and non-compliant waste.
- Operate booking systems for designated sites.
- Keep the site clean, safe, and running efficiently.
- Promote recycling by ensuring waste is segregated wherever possible.
You’ll be at the heart of helping your community recycle more and waste less. You’ll gain experience working in a dynamic, outdoor environment.
Our essential requirements:
- Excellent customer service skills with a helpful, friendly attitude.
- The ability to work both independently and as part of a team.
- Strong problem-solving skills for handling challenging situations.
- A proactive approach to keeping records and maintaining the site.
And here’s why you’ll love it at Biffa:
- Competitive salary
- Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
Changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Information Point Officer in Littlehampton employer: Biffa plc
At Biffa, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work culture that prioritises ongoing career development and training. As an Information Point Officer in Littlehampton, you'll enjoy the unique opportunity to make a positive impact on your community while working in a dynamic outdoor environment, all within a company that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Information Point Officer in Littlehampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biffa plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biffa plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Information Point Officer in Littlehampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biffa plc:Your cover letter is your chance to shine! Tell us why you want to work at Biffa plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biffa plc!
How to prepare for a job interview at Biffa plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
