At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic HR environment.
- Company: Join Biffa plc, a leading company with a focus on excellent customer experience.
- Benefits: Home-based work, competitive salary, and a supportive team culture.
- Other info: Opportunity for career growth and a chance to work in a vibrant team.
- Why this job: Make a difference in customer experience while developing your skills in HR.
- Qualifications: 2+ years of customer service experience and strong Microsoft skills required.
The predicted salary is between 28000 - 28000 € per year.
Biffa plc is seeking a Customer Service Administrator for their HR department. This role offers an exciting opportunity to provide administrative support while delivering excellent customer service. The position is primarily home-based, with office presence expected 3 days a week.
The ideal candidate will have over 2 years of relevant experience, strong Microsoft application skills, and be confident in communicating with various employees. A CIPD qualification is desirable.
Salary is £28,000 for a 12-month maternity cover contract.
Customer Experience & Support Specialist in High Wycombe employer: Biffa plc
Biffa plc is an excellent employer that values its employees by fostering a supportive and collaborative work culture, particularly in the Customer Experience & Support Specialist role. With a flexible home-based working arrangement and opportunities for professional growth, employees can thrive while contributing to a company dedicated to delivering exceptional service. The competitive salary and commitment to employee development make Biffa a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Support Specialist in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Biffa plc on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tricky situations and keep our cool under pressure. Role-playing with a friend can help us nail this!
✨Tip Number 3
Show off those Microsoft skills! Brush up on Excel and other applications that might come in handy. We can even create a mini-project to demonstrate our abilities during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter directly to what Biffa is looking for in a Customer Service Administrator.
We think you need these skills to ace Customer Experience & Support Specialist in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in customer service and administration. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft application prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience & Support Specialist role. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Communication Skills:Since this role involves communicating with various employees, make sure your written application reflects your communication style. Keep it clear, concise, and professional – we love a good chat, but let’s keep it to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Biffa plc
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Think about specific examples where you went above and beyond to help a customer or resolve an issue.
✨Show Off Your Microsoft Skills
Since strong Microsoft application skills are a must, prepare to demonstrate your proficiency. You might be asked about how you use Excel for data management or Word for documentation, so have some examples ready.
✨Communicate Confidently
This role involves communicating with various employees, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to build your confidence and refine your communication style.
✨Highlight Your Experience
With over 2 years of relevant experience required, be sure to highlight your previous roles and how they relate to this position. Prepare to discuss specific challenges you faced and how you overcame them, showcasing your problem-solving skills.
