At a Glance
- Tasks: Support internal staff with HR queries and maintain accurate employee information.
- Company: Biffa is the UK's leading waste management company, committed to sustainability and innovation.
- Benefits: Enjoy flexible working with 2 days remote, competitive salary, and a supportive team culture.
- Other info: Embrace diversity and inclusion as part of Biffa's core values.
- Why this job: Join a dynamic team making a real impact on waste management and sustainability.
- Qualifications: 2+ years in HR or customer service; studying towards a CIPD qualification is a plus.
The predicted salary is between 24000 - 32000 £ per year.
Customer Service Administrator working within HR
- Salary - £28,000
- 12 Months FTC - Maternity Cover
- Hours - 8.30 - 5pm or 9am - 5.30pm Monday to Friday
- Location - Cressex Head Office but home based 2 days per week
A quick look at the role.
At Biffa, we have an exciting opportunity for someone who has great Customer Service experience and is looking to expand their knowledge/skillset into the world of HR. As a HR Administrator within the Employee Services function, you will be providing excellent administrative support to all internal/external customers while maintaining a high level of customer service and ensuring compliance with company operating procedures.
It is a high-volume department with interactions covering topics such as company cars, family leave, system support; to name a few, and although the majority of interactions take place via email/systems, there is a requirement for telephone support too.
Your core responsibilities.
- First point of contact for internal staff at Biffa, providing timely query resolution; guidance and interpretation of Company policies.
- Support and education in company procedures and use of operating systems.
- Comply with agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency, accuracy and service levels
- Actively contribute to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services.
- End to end management and resolution of client enquiries within an agreed timescale and ensuring client satisfaction.
- Database administration including maintenance of accurate employee information.
What we require.
- Studying towards a CIPD qualification would be desirable.
- Over 2 years experience in a similar HR administration/administration position or Senior Customer Service position.
- Confident with all Microsoft applications including Excel, Word and Outlook.
- Excellent communication skills with the ability to interact with a variety of employees, ranging from operative staff, through to head's of and directors.
Customer Service Administrator in High Wycombe employer: Biffa plc
At Biffa, we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. As a Customer Service Administrator in our HR department, you will benefit from a supportive environment that encourages professional growth, with opportunities to expand your skillset while enjoying the flexibility of home-based work two days a week. Join us in making a meaningful impact on waste management while enjoying competitive salary and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in High Wycombe
✨Tip Number 1
Familiarise yourself with Biffa's values and mission. Understanding their commitment to sustainability and waste management will help you align your responses during interviews, showcasing your enthusiasm for the role and the company.
✨Tip Number 2
Brush up on your knowledge of HR processes and customer service best practices. Being able to discuss specific examples of how you've handled high-volume queries or improved service levels in previous roles will demonstrate your capability for this position.
✨Tip Number 3
Prepare to discuss your experience with Microsoft applications, especially Excel, Word, and Outlook. Be ready to provide examples of how you've used these tools to enhance efficiency in your previous roles, as this is crucial for the administrative tasks you'll be handling.
✨Tip Number 4
Network with current or former employees of Biffa if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Service Administrator in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. Emphasise any HR-related tasks you've undertaken, and showcase your proficiency with Microsoft applications.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the role at Biffa. Mention your passion for customer service and how it aligns with their mission of improving waste management. Include examples of how you've resolved customer queries effectively.
Highlight Relevant Skills:In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and database administration. Provide specific examples of how you've used these skills in previous roles.
Show Enthusiasm for HR:Express your interest in expanding your knowledge in HR within your application. If you're studying towards a CIPD qualification, mention this and explain how it complements your customer service experience.
How to prepare for a job interview at Biffa plc
✨Research Biffa's Values
Before your interview, take some time to understand Biffa's mission and values, especially their commitment to sustainability and inclusivity. This will help you align your answers with their culture and demonstrate that you're a good fit for the team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service, particularly in high-pressure situations. Highlight how you resolved issues efficiently and maintained a positive attitude, as this is crucial for the Customer Service Administrator role.
✨Familiarise Yourself with HR Processes
Even if you’re not yet CIPD qualified, having a basic understanding of HR processes and terminology can set you apart. Brush up on common HR policies and procedures, as well as any relevant legislation, to show your enthusiasm for the role.
✨Practice Communication Scenarios
Since the role involves interacting with various levels of staff, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as explaining company policies or resolving employee queries, to enhance your communication skills.
