At a Glance
- Tasks: Lead contract performance analysis and ensure data integrity for informed decision-making.
- Company: Join Biffa, a company dedicated to diversity and innovation in municipal services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and continuous improvement.
- Why this job: Make a real impact by improving service delivery and driving performance excellence.
- Qualifications: Strong organisational skills and experience in managing teams; project management knowledge is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead. You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract. Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.
Key Responsibilities
- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implement controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintain and develop the contract's performance reporting framework.
- Produce regular performance reports, dashboards and management information packs.
- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Support the development and monitoring of continuous improvement action plans.
- Ensure contract governance requirements, procedures and controls are consistently applied.
- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conduct depot audits covering operational, health and safety and transport processes.
- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinate and support external audits, including NQA and other accreditation requirements.
- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Qualifications
- Full UK driving licence.
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)
- Project management experience using Prince2, Agile or similar methodologies. (desirable)
Dedicated to Diversity
Being inclusive is core to our culture at Biffa. We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders. We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
Contract Support Manager employer: Biffa plc
At Biffa, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As a Contract Support Manager, you will benefit from comprehensive employee growth opportunities, including training in project management methodologies and a commitment to diversity and inclusion, ensuring that every voice is heard. Our location provides a supportive environment where you can make a meaningful impact on service delivery while enjoying a fulfilling career in the municipal services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their goals, especially around data integrity and performance management. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on articulating your experience in managing performance reporting frameworks and compliance activities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Contract Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with data integrity and performance reporting. We want to see how your skills align with the role of Contract Support Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Analytical Skills:As a Contract Support Manager, you'll need to provide insightful analysis. Use your application to demonstrate your analytical abilities—mention specific examples where you've successfully analysed data and made recommendations that improved service delivery.
Highlight Compliance Experience:Since compliance is key in this role, be sure to mention any experience you have with monitoring compliance processes or conducting audits. We love candidates who can show they understand the importance of governance and compliance in operational settings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Biffa plc
✨Know Your Data Inside Out
As a Contract Support Manager, you'll be dealing with a lot of data. Make sure you understand the key metrics and reporting frameworks mentioned in the job description. Prepare examples of how you've ensured data integrity in previous roles, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Analytical Skills
Be ready to discuss how you've analysed operational performance data in the past. Bring specific examples where your insights led to improvements or informed decision-making. This will demonstrate your ability to provide meaningful analysis, which is crucial for the role.
✨Familiarise Yourself with Compliance Standards
Since compliance is a big part of the job, brush up on relevant health and safety and environmental legislation. Be prepared to discuss how you've supported compliance activities before, and think about any challenges you've faced and how you overcame them.
✨Emphasise Your Teamwork Skills
You'll be working closely with various teams, so highlight your experience in collaborating with operational managers and central support functions. Share examples of how you've successfully worked in a team to achieve contractual and business objectives, as this will show you're a great fit for their culture.
