At a Glance
- Tasks: Lead and shape the London region's strategy for operational excellence and customer satisfaction.
- Company: Join Biffa, a leader in waste management with a commitment to sustainability.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Be part of a diverse team dedicated to improving lives through sustainable practices.
- Why this job: Make a real impact in a role that drives growth and innovation in waste management.
- Qualifications: Proven leadership experience in complex operations and strong financial acumen.
The predicted salary is between 70000 - 90000 £ per year.
Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites.
Key Responsibilities
- Strategic Leadership
- Define and deliver the regional strategy aligned with organisational goals
- Influence the wider business and contribute to national planning conversations
- Set and support strategic growth initiatives (organic and M&A)
- Represent the region in key stakeholder engagements and Town Halls
- Operational Management
- Ensure safe and compliant operations with visible safety leadership
- Deliver P&L accountability and meet budget targets
- Foster operational excellence through simplicity, consistency, and data-driven performance
- Drive efficiencies across disposal, payroll, and asset utilisation
- Drive efficient processes and high recovery rates in Transfer Stations
- People & Culture
- Develop and sustain a high-performance culture through coaching and leadership behaviours
- Lead succession planning and colleague development
- Engage and inspire teams through genuine, accountable leadership
- Champion diversity, inclusion, and collaborative working across sites
- Customer Excellence
- Ensure industry-leading service with a relentless customer-first mindset
- Lead successful mobilisation and reduce customer churn
- Ensure strong links with the Customer Services and Credit Control team to manage churn appropriately for the region
- Achieve On-Time-In-Full (OTIF) delivery targets
- Commercial Enablement
- Enable growth through commercial partnerships and local market opportunities
- Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
- Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget
Qualifications
- A proven track record of running large, operationally complex businesses
- Strong financial acumen and experience owning a P&L
- Senior leadership experience across commercial, operational, and people functions
- The ability to build performance cultures that deliver results
- Executive presence with strong stakeholder influence
- Experience driving transformation or business improvement
- Degree-level education (or equivalent experience); Transport CPC advantageous
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment – which is why we’ll champion diversity and equality at every turn.
Regional General Manager in Whitehall employer: Biffa Ltd
Biffa is an outstanding employer, offering a dynamic work environment in London where strategic leadership and operational excellence are at the forefront. With a strong commitment to employee development, diversity, and a people-first culture, we empower our team to thrive while making a meaningful impact on sustainability. Join us to be part of a collaborative and innovative workforce that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Regional General Manager in Whitehall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Biffa’s mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! As a Regional General Manager, you’ll need to showcase your people-first approach and strategic thinking. Prepare examples that highlight your successes in driving operational excellence and fostering a high-performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Biffa team and making a difference in the waste management sector.
We think you need these skills to ace Regional General Manager in Whitehall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Regional General Manager role. Highlight your strategic leadership and operational management experience, as these are key for us at Biffa.
Showcase Your People Skills:Since this role is all about people-first leadership, don’t forget to include examples of how you've developed high-performance cultures and engaged teams in your previous roles. We want to see your genuine leadership style shine through!
Be Data-Driven:We love a good number! When discussing your past achievements, use data to back up your claims. Whether it’s P&L accountability or operational efficiencies, showing us the impact of your work with concrete figures will make your application stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Biffa!
How to prepare for a job interview at Biffa Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Biffa thoroughly. Understand their mission, values, and recent developments in the waste management sector. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Style
As a Regional General Manager, your leadership approach is crucial. Be prepared to discuss specific examples of how you've developed high-performance cultures and engaged teams in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Financial Acumen
Since P&L accountability is a key responsibility, brush up on your financial knowledge. Be ready to discuss how you've managed budgets and driven efficiencies in past positions. Highlight any experience with data-driven performance improvements to showcase your operational expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your strategic thinking and problem-solving skills. Think about potential challenges Biffa might face in the London region and how you would address them. This will demonstrate your proactive mindset and ability to influence wider business strategies.
