At a Glance
- Tasks: Lead teams to ensure efficient waste collection and street cleansing services.
- Company: Join Biffa, a leader in sustainable waste management.
- Benefits: Enjoy competitive pay, career growth, and a supportive work culture.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: CPC qualification and experience in health and safety management required.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Senior Business Manager, the Operations Manager has line management responsibility for supervisors and their teams and is responsible for the safe, reliable and effective delivery of the depot's recycling and waste collections and street cleansing service. The Operations Manager is responsible for ensuring that high levels of customer service are maintained at all times, whilst delivering on the contract's KPI's. They must also ensure that all activities are carried out in accordance with the requirements of the contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.
Responsibilities
- Ensure that all Health and Safety, Biffa policies and procedures and legal obligations are understood and followed by all members of staff.
- Periodically review and amend safety procedures as required, or in the event of a changed or new activity.
- Maintain up-to-date records of training provided.
- Develop and maintain excellent working relationships with the client and internal/external customers.
- Attend client meetings as required.
- Ensure that all reports required as part of the contract are delivered in time for meetings and follow-up actions are completed in an appropriate and timely manner.
- Work with the Senior Business Manager to ensure that all financial/budgeted targets are achieved for the contract including but not limited to overtime, staff numbers and revenue.
- Support staff training and development and periodically review training requirements.
- Ensure all staff have an up-to-date job description and receive a thorough induction when they join.
- Supervise the performance of the operation and depot in relation to contract standards.
- Ensure effective processes are in place to support monitoring of staff and that poor behaviours and performance and issues are addressed promptly in line with Biffa Policies and Procedures i.e. Disciplinary, Grievance, Capability.
- Constantly review the waste collections and street cleansing operations to ensure that efficiency levels are continuously improved upon, bringing value‑added financial performance to the overall Contract.
- Ensure work equipment, both mobile and static, are always operated in a safe manner and in accordance with manufacturer's guidelines and the correct maintenance regimes are in place.
- Ensure all staff have the appropriate training before using equipment, plant or vehicles.
- Ensure all records and systems are maintained for effective and compliant operations of the contract. This will include regular KPI (key performance indicator) reporting and other frequent data and ad hoc requests for information.
- Assist the company in achieving its published business objectives and complying with all procedures.
Qualifications
- Transport Manager CPC Qualification
- People and health and safety management in a unionised environment, including experience of disciplinaries, grievances, recruitment, etc.
- Proven track record of working to clearly defined service delivery KPI's (key performance indicators)
- Experience of vehicle management - CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational / service environment
- Experience of producing and analysing reports using Microsoft Office Suite
- General knowledge of environmental responsibilities and existing health and safety legislation
- Able to deal with conflict and negotiate/manage a suitable outcome
- Analytical with the ability to measure & monitor data and take appropriate corrective action
Operations Manager in Taunton employer: Biffa Ltd
Biffa is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work culture where innovation and sustainability are at the forefront. With a strong commitment to health and safety, comprehensive training programmes, and opportunities for career advancement, Biffa fosters an environment where every team member can thrive while making a positive impact on the community. Located in a vibrant area, employees enjoy a supportive atmosphere that values diversity and encourages collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Taunton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Biffa's mission and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions and scenarios related to operations management. Think about how you've handled challenges in the past and be ready to share those experiences. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Biffa family and ready to make a difference in waste management.
We think you need these skills to ace Operations Manager in Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, ensuring health and safety compliance, and delivering on KPIs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about waste management and how your background makes you a perfect fit for our team. We love seeing enthusiasm and a personal touch!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to improve operations and customer service. Numbers speak volumes, so if you’ve boosted efficiency or reduced costs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Biffa Ltd
✨Know Your Health and Safety
Make sure you brush up on health and safety regulations relevant to the role. Be ready to discuss how you've implemented these in past positions, as this will show your understanding of the importance of safety in operations.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully managed teams and handled conflicts. Highlight your experience with training and development, as well as how you've maintained high levels of customer service while achieving KPIs.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) and be prepared to discuss how you've used data to drive improvements in previous roles. Show that you can analyse reports and take corrective actions when necessary.
✨Show Your Commitment to Continuous Improvement
Think of specific instances where you've identified inefficiencies and implemented changes that led to better performance. This will demonstrate your proactive approach and commitment to enhancing operational effectiveness.
