At a Glance
- Tasks: Lead a team to ensure efficient waste collection and street cleansing services.
- Company: Join a leading waste management company committed to sustainability.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and safety.
- Why this job: Make a positive impact on your community while developing your leadership skills.
- Qualifications: CPC qualification and experience in people management and service delivery.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Senior Business Manager, the Operations Manager has line management responsibility for supervisors and their teams and is responsible for the safe, reliable and effective delivery of the depot's recycling and waste collections and street cleansing service. The Operations Manager is responsible for ensuring that high levels of customer service are maintained at all times, whilst delivering on the contract's KPI's. They must also ensure that all activities are carried out in accordance with the requirements of the contract, Biffa Policies and Procedures, industry related legislation and health and safety rules.
Responsibilities
- Ensure that all Health and Safety, Biffa policies and procedures and legal obligations are understood and followed by all members of staff.
- Periodically review and amend safety procedures as required, or in the event of a changed or new activity.
- Maintain up-to-date records of training provided.
- Develop and maintain excellent working relationships with the client and internal/external customers.
- Attend client meetings as required.
- Ensure that all reports required as part of the contract are delivered in time for meetings and follow-up actions are completed in an appropriate and timely manner.
- Work with the Senior Business Manager to ensure that all financial/budgeted targets are achieved for the contract including but not limited to overtime, staff numbers and revenue.
- Support staff training and development and periodically review training requirements.
- Ensure all staff have an up-to-date job description and receive a thorough induction when they join.
- Supervise the performance of the operation and depot in relation to contract standards.
- Ensure effective processes are in place to support monitoring of staff and that poor behaviours and performance and issues are addressed promptly in line with Biffa Policies and Procedures i.e. Disciplinary, Grievance, Capability.
- Constantly review the waste collections and street cleansing operations to ensure that efficiency levels are continuously improved upon, bringing value‑added financial performance to the overall Contract.
- Ensure work equipment, both mobile and static, are always operated in a safe manner and in accordance with manufacturer's guidelines and the correct maintenance regimes are in place.
- Ensure all staff have the appropriate training before using equipment, plant or vehicles.
- Ensure all records and systems are maintained for effective and compliant operations of the contract. This will include regular KPI (key performance indicator) reporting and other frequent data and ad hoc requests for information.
- Assist the company in achieving its published business objectives and complying with all procedures.
Qualifications
- Transport Manager CPC Qualification
- People and health and safety management in a unionised environment, including experience of disciplinaries, grievances, recruitment, etc.
- Proven track record of working to clearly defined service delivery KPI's (key performance indicators)
- Experience of vehicle management - CPC (Certificate of Professional Competence), tachographs, Road Transport Directive
- Proven track record of delivering continuous improvement within an operational / service environment
- Experience of producing and analysing reports using Microsoft Office Suite
- General knowledge of environmental responsibilities and existing health and safety legislation
- Able to deal with conflict and negotiate/manage a suitable outcome
- Analytical with the ability to measure
Operations Manager in Somerset employer: Biffa Ltd
Biffa is an exceptional employer that prioritises the safety and development of its employees while fostering a collaborative and supportive work culture. As an Operations Manager, you will benefit from comprehensive training opportunities, a commitment to health and safety, and the chance to make a meaningful impact on local communities through effective waste management services. With a focus on continuous improvement and strong client relationships, Biffa offers a rewarding environment for those looking to grow their careers in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Somerset
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in managing teams and improving processes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Operations Manager in Somerset
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, ensuring health and safety compliance, and delivering on KPIs. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've improved operations or managed teams effectively. We love a good story!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and data where possible to demonstrate how you’ve made a positive impact in previous roles. We’re all about results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Biffa Ltd
✨Know Your Stuff
Make sure you’re well-versed in the job description and responsibilities. Familiarise yourself with Biffa's policies and procedures, as well as relevant health and safety legislation. This will show that you’re not just interested in the role but also committed to upholding their standards.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed staff, handled conflicts, or improved team performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for KPI Discussions
Since the role involves working with KPIs, be ready to discuss how you've met or exceeded targets in the past. Bring specific examples of how you’ve used data to drive improvements and ensure service delivery. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
