At a Glance
- Tasks: Manage customer accounts, build relationships, and drive profitability through strategic planning.
- Company: Join Biffa, the UK's leading waste management company dedicated to sustainability.
- Benefits: Up to £35,000 salary, £10,000 performance bonus, company car or allowance.
- Other info: Inclusive culture that values diversity and offers exciting career growth opportunities.
- Why this job: Make a real impact in waste management while developing your career in a dynamic environment.
- Qualifications: Proven account management experience and excellent communication skills required.
The predicted salary is between 35000 - 35000 £ per year.
Account Manager
- Covering Taunton, Bristol and Gloucester
- Full Time and Permanent
- Upto £35,000 Salary with £10,000 OTE Performance Bonus
- Company Car or Allowance
A quick look at the role.
We are looking for an Account Manager to account manage a portfolio of accounts within the designated region. With the aim to retain, grow and improve profitability of their portfolio of accounts through cross sell , upsell and price management.
You will build account plans that are aligned to the regional sales strategy. Working with the regional new business team during the bid process.
Your core responsibilities
- Develop and deliver strategic customer account plans aligned to business sales objectives.
- Take full ownership of a customer portfolio, acting as the primary point of contact to retain, grow, and maximise account profitability.
- Build strong client relationships through regular engagement, including leading and attending customer meetings.
- Ensure all customer contracts are accurately completed, recorded, and maintained in line with legal and company compliance requirements.
- Manage tender submissions, contract rebids, and customer pricing reviews to support business growth and retention.
- Deliver against cross-sell and upsell targets, identifying opportunities to expand customer partnerships.
- Work closely with operational depots to ensure exceptional service delivery and implement innovative solutions that minimise customer churn.
- Develop a strong understanding of company operations and capabilities to effectively resolve customer queries and complaints.
- Collaborate with Customer Services and Regional Account Executives to ensure high-quality back-office support for customers.
- Conduct site audits across customer portfolios and support the wider sales community where required.
- Support regional sales and account management initiatives, contributing to projects and cross-functional working groups as needed.
Our essential requirements
- Proven track record in successfully managing and developing customer accounts within a target-driven environment.
- Excellent communication, interpersonal, and presentation skills, with the ability to build strong and lasting customer relationships.
- Highly motivated and results-driven, with a proactive “can-do” approach to account management and customer service.
- Resilient, tenacious, and commercially focused, with the drive to exceed expectations and secure long-term profitable partnerships.
- Strong analytical and problem‑solving skills, with the ability to quickly assess challenges and implement effective solutions.
- Excellent organisational skills, with the ability to plan, prioritise, and manage multiple responsibilities effectively.
- Full, clean UK driving licence essential.
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Account Manager in Taunton employer: Biffa group
As a Loader Operative with us, you'll join a supportive team dedicated to making a positive impact in the community. We offer competitive pay, comprehensive on-the-job training, and access to exclusive discounts through Biffa Perkz, all within a family-friendly work environment that values your growth and well-being. With opportunities for overtime and a commitment to employee development, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Taunton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at Biffa group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Biffa group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Taunton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Biffa group:When writing your cover letter, make sure to tailor your message specifically for Biffa group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Biffa group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Biffa group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Biffa group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Biffa group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
