At a Glance
- Tasks: Lead contract performance analysis and ensure data integrity for informed decision-making.
- Company: Join Biffa, a company committed to diversity and innovation in municipal services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by improving service delivery and driving performance excellence.
- Qualifications: Strong organisational skills and experience in managing teams; project management knowledge is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Contract Support Manager
The Role
Reporting into the Contract Management Team, the Contract Support Manager will act as the contract's business analyst and performance assurance lead.
You will be responsible for ensuring data integrity, managing performance reporting frameworks, supporting compliance activities, and identifying opportunities to improve service delivery across the contract.
Working closely with operational managers, central support functions and clients, you will provide meaningful analysis and reporting that drives informed decision‑making and supports the achievement of contractual and business objectives.
Key Responsibilities
- Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
- Implement controls and validation processes to prevent reporting errors and data inconsistencies.
- Maintain and develop the contract's performance reporting framework.
- Produce regular performance reports, dashboards and management information packs.
- Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
- Monitor contractual KPIs, SLAs and internal targets, identifying risks and opportunities for improvement.
- Support the development and monitoring of continuous improvement action plans.
- Ensure contract governance requirements, procedures and controls are consistently applied.
- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
- Conduct depot audits covering operational, health and safety and transport processes.
- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
- Coordinate and support external audits, including NQA and other accreditation requirements.
- Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Qualifications
- Full UK driving licence.
- Strong organisational and time management skills with the ability to work to tight deadlines.
- Experience managing or supervising colleagues and escalating risks appropriately.
- Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)
- Project management experience using Prince2, Agile or similar methodologies. (desirable)
- Dedicated to Diversity
Being inclusive is core to our culture at Biffa.
We believe different ideas, perspectives and backgrounds are essential to developing a creative and effective working environment that reflects the communities we serve and delivers the best outcomes for our colleagues, customers and stakeholders.
We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.
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