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- Tasks: Lead daily operations, manage teams, and ensure top-notch customer service.
- Company: Join a dynamic team focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a structured work schedule with opportunities for growth and development.
- Why this job: Be part of a supportive culture that values leadership and teamwork.
- Qualifications: Experience in management and strong communication skills are essential.
- Other info: Shift hours are 1pm to 10:30pm, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager Shift pattern 1pm to 10:30pm Monday to Friday. A quick look at the role. To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance. Why its an opportunity not to be wasted. Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPIs- Service, Safety and Profitability. Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management. Manage, motivate, train and develop team as required. Deal effectively with underperformance, implementing disciplinary procedures as appropriate Absence management, e.g. conduct return to work interviews. Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs. On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer ser…
Operations Manager employer: Biffa Careers
Contact Detail:
Biffa Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to depot operations. Understanding how service, safety, and profitability are measured will help you demonstrate your ability to meet these standards during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated or trained team members to improve performance.
✨Tip Number 3
Research common operational challenges faced in depot management, especially during peak seasons like holidays. Being able to discuss strategies for optimizing resources and routes during these times will set you apart.
✨Tip Number 4
Prepare to discuss your experience with absence management and disciplinary procedures. Highlight any relevant experiences where you effectively handled underperformance or conducted return-to-work interviews.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities, such as managing day-to-day operations, providing leadership, and ensuring customer service excellence.
Highlight Relevant Experience: In your application, emphasize your previous experience in operations management or similar roles. Provide specific examples of how you have successfully managed teams, improved KPIs, or dealt with operational challenges.
Showcase Leadership Skills: Since the role requires strong leadership abilities, make sure to highlight any relevant leadership experiences. Discuss how you have motivated and developed teams, handled underperformance, and implemented training programs.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Operations Manager position. Use keywords from the job description to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Biffa Careers
✨Understand the Role
Make sure you have a clear understanding of the Operations Manager role and its responsibilities. Familiarize yourself with key performance indicators (KPIs) that are relevant to the position, such as service, safety, and profitability.
✨Show Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed operations. Highlight how you motivated and developed your team, dealt with underperformance, and implemented effective training programs.
✨Discuss Operational Challenges
Be ready to talk about how you would handle seasonal challenges, such as managing resources during bank holidays or Christmas. Share your strategies for optimizing routes and ensuring customer needs are met during peak times.
✨Emphasize Customer Service
Since delivering first-class customer service is crucial, prepare to discuss how you have previously ensured high levels of customer satisfaction. Provide specific examples of how you resolved service issues and maintained strong relationships with customers.
