At a Glance
- Tasks: Be the go-to person for customer service and technical queries, ensuring smooth communication.
- Company: Established Italian manufacturer with a global presence in various industries.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Exciting chance to work in a diverse and international setting.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
We manufacture lines, machinery and components for making products, enhancing the potential of the wide range of materials processed by our customers. We simplify the production processes of customers working in the furniture, construction, automotive and aerospace sectors, courtesy of the skill of the people who work in our production sites around the world. Founded in Italy in 1969 and now listed on the Italian Stock Exchange, we are driven by our international calling, which is manifested through a global network of showrooms, where customers can enjoy a multi-material experience.
Key Responsibilities
- Act as a primary point of contact for customer service and technical enquiries.
- Create and manage service cases in line with company procedures.
- Keep customers informed on the progress of service requests.
- Liaise with internal departments to resolve customer enquiries efficiently.
- Build strong customer relationships through professional and proactive communication.
- Support customer queries received from the Sales Team and other departments.
- Issue customer satisfaction surveys and maintain survey records.
- Raise quotations for labour, parts and service contracts.
- Process parts requests following engineer interventions.
- Monitor service contract renewals and issue renewal quotations.
- Validate and record customer purchase orders.
- Maintain accurate customer service records, including engineer reports.
- Prepare invoice acknowledgements, raise invoices within agreed timescales and resolve invoice queries.
Support & Assistance Clerk in Daventry employer: Biesse
As a leading manufacturer in the machinery and components sector, we pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to excel. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our global network. Located in a vibrant area with access to diverse industries, we offer a unique chance to contribute to meaningful projects while enjoying a supportive culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Support & Assistance Clerk in Daventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support & Assistance Clerk in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biesse:Your cover letter is your chance to shine! Tell us why you want to work at Biesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biesse!
How to prepare for a job interview at Biesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
