At a Glance
- Tasks: Be the go-to person for spare parts enquiries and manage customer orders efficiently.
- Company: Established Italian manufacturer with a global presence in various industries.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on customer satisfaction and teamwork.
- Why this job: Join a dynamic team and play a key role in enhancing production processes worldwide.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
We manufacture lines, machinery and components for making products, enhancing the potential of the wide range of materials processed by our customers. We simplify the production processes of customers working in the furniture, construction, automotive and aerospace sectors, courtesy of the skill of the people who work in our production sites around the world. Founded in Italy in 1969 and now listed on the Italian Stock Exchange, we are driven by our international calling, which is manifested through a global network of showrooms, where customers can enjoy a multi-material experience.
Key Responsibilities
- Act as the primary point of contact for all spare parts enquiries.
- Identify spare parts using machine parts manuals, technical documentation, and support from the UK Service Help Desk and Biesse Italy.
- Process customer orders using Oracle and place orders with Biesse S.p.A. and other group subsidiaries.
- Monitor supplier order confirmations and ensure they are matched and processed promptly.
- Receive goods into the system accurately and within agreed timescales.
- Ensure customer orders are processed, invoiced, and dispatched in a timely manner.
- Manage invoice queries and resolve customer issues efficiently.
- Coordinate and process returns to Biesse Italy and other suppliers where required.
- Monitor the progress of all customer orders from enquiry through to delivery, providing regular updates throughout the process.
- Support the escalation process for delayed or urgent spare parts deliveries.
- Ensure all service requests are managed within agreed KPI targets and prioritised according to business needs.
- Build and maintain effective working relationships with customers, engineers, suppliers, and internal departments to ensure successful resolution of enquiries.
- Deliver a consistently high standard of customer service, ensuring all enquiries are handled professionally and efficiently.
- Maintain accurate records within company systems and ensure all documentation is completed correctly.
Order Management Clerk in Daventry employer: Biesse
As an Order Management Clerk at our esteemed manufacturing company, you will be part of a dynamic team that thrives on innovation and excellence. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, all while being located in a vibrant area with access to a global network of resources. Join us to contribute to meaningful projects in the furniture, construction, automotive, and aerospace sectors, where your efforts will directly impact our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Clerk in Daventry
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Biesse and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Biesse!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Biesse keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Management Clerk in Daventry
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Biesse:This is your chance to really connect with the team at Biesse. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Biesse
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Biesse.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Biesse that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Biesse. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
