At a Glance
- Tasks: Deliver top-notch IT support and enhance user experience through our Service Desk.
- Company: Join Bield, a leading provider of housing and support services in Scotland.
- Benefits: Enjoy competitive salary, generous holidays, flexible work options, and a great pension scheme.
- Other info: Access to continuous learning and development opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your tech skills.
- Qualifications: Strong communication skills and some experience in IT support are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking to recruit a Technology Support Analyst to join our Technology and Information Management Teams in Edinburgh.
This is a crucial role focused on delivering a high‑quality IT user experience.
The work will be conducted in direct contact with users via the Service Desk and as part of a team to ensure the effective and efficient operation of the IT Service Desk using ITIL Best Practices.
Hours of employment are 35 hours per week, organised over Monday to Friday 9am to 5pm.
Responsibilities
- Deliver high‑quality IT support to users through the Service Desk.
- Collaborate with the team to maintain the effective operation of the IT Service Desk using ITIL best practices.
- Ensure Bield’s technology investments align with the IT Strategy, follow best practice and deliver acceptable return on investment.
- Travel to other Bield locations across Scotland as required.
Qualifications
- Effective communicator with excellent analytical, data analysis and problem‑solving skills.
- Previous experience on a Service Desk and with Microsoft Windows, Office and Server technologies.
- Background knowledge in computer operations.
ITIL Foundation Level qualification desirable.
- Recognised IT qualification, e. g. Microsoft or Cisco, desirable.
- Current valid driving licence and access to a roadworthy vehicle insured for business purposes.
Benefits
- Competitive salary, reviewed annually.
- Enhanced Pension Scheme.
- Generous holiday entitlement.
- Opportunities to work flexibly.
- Access to a health care benefit plan, credit union and cycle‑to‑work scheme.
- Employee Assistance Programme.
- Access to a wide range of learning and development activities, including management and leadership programmes, job‑related training and qualifications to support continuous progress.
Bield is one of the largest providers of housing and support services to older people in Scotland.
We value kindness above all, and at Bield you will have a unique opportunity to make a positive impact, enabling more people to live their best lives at home, surrounded by supportive communities.
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Technology Support Analyst in Penyffordd employer: Bield Housing Association
Bield Housing & Care is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the older community we serve. With competitive salaries, generous holiday entitlements, and a commitment to employee development through various training programmes, we ensure that our staff have the resources they need to thrive. Located in a vibrant area, our team enjoys a fulfilling work environment where their contributions make a meaningful impact on the lives of our tenants.
